Location: Campbell Park, ACT (Free Onsite Parking)
Rate: $46.00 per hour + Super
Contract length: ASAP – 30 June 2026 (Plus potential extension)
...
aps4 customer service/call centre.
- canberra, australian capital territory
- posted 3 days ago
- closes 23 april 2026
job details
summary
- canberra, australian capital territory
- AU$46.00 per hour, superannuation + free parking
- temporary
- full-time
- job categorygovernment & policy
job details
APS4 Customer Service/Call Centre Officers
Security: Baseline Clearance (or higher) Mandatory
show moreAbout the Opportunity
On behalf of our Federal Government client, we are seeking reliable and professional APS4 Customer Service/Call Centre Officers to join a fast-paced team at the Campbell Park Offices. This is a dual-function role combining high-volume telephony with essential administrative support, ensuring the Australian public and internal stakeholders receive timely, accurate information.
The Environment
This position functions within a structured call centre environment. To ensure consistent service delivery, the role involves adhering to a planned roster that includes timed shifts on the phone and scheduled breaks. This environment is perfect for individuals who thrive in a coordinated team schedule, value punctuality, and enjoy a fast-paced, predictable routine.
Key Responsibilities
Customer Engagement: Respond to a high volume of enquiries via phone and email, providing clear and accurate information.
Administration: Manage shared inboxes, distribute notifications, and record all customer interactions with high attention to detail.
Data & Records Management: File and manage documents in strict accordance with requirements for classified and personal material.
Workflow Coordination: Track, manage, and report on the progress of tasks and projects while prioritising urgent requests.
Compliance: Work within relevant legislation and policies, including the Protective Security Policy Framework (PSPF) and WHS requirements.
Skills & Experience
Experience: Proven background in a relevant customer service or contact centre role.
Communication: Strong verbal and written communication skills with the ability to explain complex information simply.
Reliability: Exceptional time management skills and a commitment to punctuality within a structured roster.
Security: An active Baseline Security Clearance (or higher) is mandatory for this position.
Why Apply?
Competitive Pay: $46.00 per hour + Super.
Ease of Access: Located at Campbell Park with free onsite parking—a rare find in the ACT!
APS4 Customer Service/Call Centre Officers
Location: Campbell Park, ACT (Free Onsite Parking)
Rate: $46.00 per hour + Super
Contract length: ASAP – 30 June 2026 (Plus potential extension)
...
Security: Baseline Clearance (or higher) Mandatory
show moreAbout the Opportunity
On behalf of our Federal Government client, we are seeking reliable and professional APS4 Customer Service/Call Centre Officers to join a fast-paced team at the Campbell Park Offices. This is a dual-function role combining high-volume telephony with essential administrative support, ensuring the Australian public and internal stakeholders receive timely, accurate information.
The Environment
This position functions within a structured call centre environment. To ensure consistent service delivery, the role involves adhering to a planned roster that includes timed shifts on the phone and scheduled breaks. This environment is perfect for individuals who thrive in a coordinated team schedule, value punctuality, and enjoy a fast-paced, predictable routine.
Key Responsibilities
Customer Engagement: Respond to a high volume of enquiries via phone and email, providing clear and accurate information.
Administration: Manage shared inboxes, distribute notifications, and record all customer interactions with high attention to detail.
Data & Records Management: File and manage documents in strict accordance with requirements for classified and personal material.
Workflow Coordination: Track, manage, and report on the progress of tasks and projects while prioritising urgent requests.
Compliance: Work within relevant legislation and policies, including the Protective Security Policy Framework (PSPF) and WHS requirements.
Skills & Experience
Experience: Proven background in a relevant customer service or contact centre role.
Communication: Strong verbal and written communication skills with the ability to explain complex information simply.
Reliability: Exceptional time management skills and a commitment to punctuality within a structured roster.
Security: An active Baseline Security Clearance (or higher) is mandatory for this position.
Why Apply?
Competitive Pay: $46.00 per hour + Super.
Ease of Access: Located at Campbell Park with free onsite parking—a rare find in the ACT!
skills
Customer servicequalifications
- Baseline security clearance
education
Secondary School/High School
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