APS 5 Intranet Officer
- Location: Geelong & Richmond (Hybrid working arrangements)
- Contract Length: 6-month contract with extensions highly likely
- Eligibility: Must be an Australian Citizen
About the Role
As an APS5 Intranet Officer, you will join a dynamic internal communications team during a period of significant change as the agency redevelops its intranet. You will play a pivotal role in supporting various business areas to maintain, update, and improve content across the agency’s internal platform.
Key Responsibilities
- Content Development & Publishing: Support the development, copy editing, and publishing of high-quality intranet content via SharePoint Online, ensuring alignment with internal strategies and plain English standards.
- Accessibility & Compliance: Ensure all web content strictly conforms to Web Content Accessibility Guidelines (WCAG) 2.1 (at least AA level).
- Author Support & Training: Advise, train, and support an internal network of online content authors on intranet best practices, style guidance, and accessibility.
- Service Desk & Triage: Manage incoming support requests through a service desk, actioning or triaging technical and procedural requests to relevant team members.
- Project Contribution: Actively support and contribute to the broader redevelopment and rollout of the agency's new internal communications platform.
- Performance Reporting: Assist in evaluating and reporting on intranet channel performance for key internal audiences.
Key Selection Criteria
To be successful in this role, you will demonstrate a combination of the following essential and desirable skills:
- Writing & Editorial Excellence: Strong writing skills with experience applying plain language, clear structures, and content standards in a corporate or government environment.
- Audience & Tone Adaptation: Ability to write for diverse audiences and adapt tone and style to drive engagement.
- Digital Content & CMS: Experience creating and managing digital content using platforms like SharePoint Online, alongside an understanding of user experience (UX) principles.
- Stakeholder Management: Strong communication skills to liaise with internal stakeholders, resolve complex enquiries, and provide tactical advice.
- Accessibility Knowledge: Solid understanding of digital accessibility requirements, inclusive communication, and WCAG standards.
- Workflow & Change Support: Strong task management skills with experience using workflow tools (e.g., Jira) and supporting communication/change for new systems or redeveloped platforms.
How to Apply
If you are ready to apply your digital communications and SharePoint expertise to a meaningful government project, please submit your updated resume.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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