back office specialist - german speaker (m/f/x).

Your role:

• Ensure proper registration records in the informatic systems;


• Manage automotive claim repair following contract coverage;


• Check the admissibility of requests;


• Contact by phone all departments needed;


• Contact by mail all departments needed;


• Analyze records and check insurability and the financial risk based on their knowledge and tools to support the decision in accordance with the procedures and the rules of delegation;


• Notify the decisions to customers and/or business partners;


• Ensure administrative management of all operations prearranged;


• Ensure compliance with established standards of quality, security and control operations and risk management as defined in the working procedures;


• Guarantee a healthy team spirit;


• Demonstrate a professional response to stress;


• Guarantee the continuity and stability of team;


• Propose improvements to working methods and assist in the implementation of these improvements;


• Be source of proposals and suggestions in order to improve daily work;


• Ensure the feedback to the hierarchy and alert when necessary;


• Contribute to the proper functioning of the team, particularly in terms of knowledge sharing and maintenance of good working relations between the teams, customers and suppliers;


• Ensure compliance with professional secrecy data confidentiality;

Your skills:

• High-school diploma or higher


• High fluency of the German language (level C1 minimum)


• Excellent English skills (B2 level minimum)


• Availability to work in a hybrid system and go to the office in Matosinhos, Porto


• Drive to learn and grow within the insurance field


• Willingness to be part of a multicultural and dynamic team