backend support associate.

Job Description for the position of Backend support Associate– Customer Service Dept. (MSG)

Education Qualification:

1. B.Com. / M. Com- with approx. 1 years of experience, preferably with SAP exposure.
2. Preferably Female (it is Desk Job- No travel involved).

Age:

1. Preferred age group: Around 23 years.

Key job responsibilities:

1. Preliminary study of RFQ for preparatory work for offers submission.
2. Coordinate with Supply Chain dept. for price for offer preparation.
3. Submit primary work-out for final offer preparation.
4. Follow up with customer for PO release.
5. Study PO terms & clarification with customers for non-acceptable points.
6. Send order acknowledgement / acceptance of PO to customers.
7. Follow up with customers for advance payment for order processing.
8. Preparation and sending Proforma Invoice to customers for advance payment release.
9. Create internal documents for Supply Chain dept. to initiate material procurement actions.
10. Follow up with Supply Chain dept. for items receipt.
11. Generate & compile monthly business reports.
12. Coordinate with customer collection of pending payments before & after dispatch.

Additional skills (preferred):

1. Coordination with Blue Dart logistics team for delivery of urgent/ critical spares supply.
2. Organize for fumigation certificate for export consignments wooden boxes.
3. Booking of consignment online for export cases & coordinate with agent for pick up.

Other important requirements:

1. Manageable written & spoken English communication skills. Should be able to communicate with customers.
2. Good soft skills (MS office- Word & Excel) and data management & presentation skills are required.
3. Spoken Languages- English, Hindi & Kannada.

experience