Location: Montreal
Contract Length: 6 months
About the Role:
We are seeking motivated candidates interested in utilizing their HR skills for a 6-month contract with a reputable insurance company. This role will act as the first point of contact for employees and leaders seeking HR support, handling inquiries via phone and case management system. The goal is to provide timely, accurate, and customer-focused guidance on HR policies, processes, and systems, ensuring a smooth and consistent employee experience.
...
Advantages
- Hybrid workstyle
- Contract position
- Joining a collaborative team
- Hands-on experience
- Skill development
Responsibilities
- Handle HR inquiries via phone and case management system, triaging, resolving, and escalating issues as needed while meeting service level agreements.
- Process HR transactions accurately in systems, ensuring alignment with policies, SOPs, and best practices.
-Guide employees and leaders on HR tools, self-service resources, and policies to enable successful self-service and understanding of processes.
- Serve as a subject matter expert, contribute to process improvements, maintain knowledge documentation, monitor KPIs, and collaborate cross-functionally to enhance service quality and operational excellence.
Qualifications
- HR experience or willingness to pursue certification; knowledge of HR systems is a plus
- Bilingual (French and English) - communicate with English-speaking partners located outside Quebec on a regular basis
- Detail-oriented, customer-focused, with strong communication and problem-solving skills
- Able to work effectively in a fast-paced, high-volume environment
- Communication skills
- Intermediate Microsoft Office skills
Summary
If you are interested in this role, please share your resume with gitika.arya@randstad.ca
Our Client operates across Canada. This company takes all reasonable means to limit the number of positions in Quebec that require knowledge of a language other than French, and only requires this where it is necessary and its existing bilingual employees are unable to fulfil these job duties.
Based on an assessment conducted by our client, it has been determined that this position requires candidates to be fluent in English (oral and written). In particular, this position will require the employee to communicate with English-speaking partners located outside Quebec on a regular basis
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Location: Montreal
Contract Length: 6 months
About the Role:
We are seeking motivated candidates interested in utilizing their HR skills for a 6-month contract with a reputable insurance company. This role will act as the first point of contact for employees and leaders seeking HR support, handling inquiries via phone and case management system. The goal is to provide timely, accurate, and customer-focused guidance on HR policies, processes, and systems, ensuring a smooth and consistent employee experience.
Advantages
- Hybrid workstyle
- Contract position
- Joining a collaborative team
- Hands-on experience
- Skill development
Responsibilities
- Handle HR inquiries via phone and case management system, triaging, resolving, and escalating issues as needed while meeting service level agreements.
- Process HR transactions accurately in systems, ensuring alignment with policies, SOPs, and best practices.
-Guide employees and leaders on HR tools, self-service resources, and policies to enable successful self-service and understanding of processes.
...
- Serve as a subject matter expert, contribute to process improvements, maintain knowledge documentation, monitor KPIs, and collaborate cross-functionally to enhance service quality and operational excellence.
Qualifications
- HR experience or willingness to pursue certification; knowledge of HR systems is a plus
- Bilingual (French and English) - communicate with English-speaking partners located outside Quebec on a regular basis
- Detail-oriented, customer-focused, with strong communication and problem-solving skills
- Able to work effectively in a fast-paced, high-volume environment
- Communication skills
- Intermediate Microsoft Office skills
Summary
If you are interested in this role, please share your resume with gitika.arya@randstad.ca
Our Client operates across Canada. This company takes all reasonable means to limit the number of positions in Quebec that require knowledge of a language other than French, and only requires this where it is necessary and its existing bilingual employees are unable to fulfil these job duties.
Based on an assessment conducted by our client, it has been determined that this position requires candidates to be fluent in English (oral and written). In particular, this position will require the employee to communicate with English-speaking partners located outside Quebec on a regular basis
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
