Are you deeply enthusiastic about the automotive sector? Are you fluent in German and possess a strong command of English?
Do you find fulfillment in assisting others and boast a track record in customer support?
This exclusive chance with a thriving company in the automotive auction realm is not one to overlook.
buyer claim support assistant - german (m/f/x).
- posted 1 day ago
- closes 1 january 2026
key responsibilities
Your role:
managing incoming claims submitted by customers who have purchased vehicles internationally;
assessing claims submitted by individual buyers for eligibility, using internal resources and evidence provided by buyers;
monitoring open claims that require additional information to reach a resolution (such as missing details from buyers or supplementary information from the selling country);
overseeing cases scheduled for closure that involve payment to the buyer or necessitate final settlement;
furnishing comprehensive responses to buyers regarding case resolutions, based on evidence and internal evaluations performed during the claims assessment;
communication with buyers will primarily occur via email;
ensuring all aforementioned tasks are executed and monitored in a prompt manner, upholding commitments and deadlines.skills
Your skills:
high school diploma (mandatory);
call center experience (an advantage);
fluent level of German;
advanced English (C1);
resilience and commitment to the project;
customer focus;
customer orientation,
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