summary

lisbon (hybrid) portugal, porto
permanent

job category
customer service & call center

job details

Are you ready to drive the future of the B2B automotive market? We are looking for an Buyer Onboarding Support Agent to join our client's team and help newly registered buyers successfully navigate their leading online auction platform.

...

Our client operates a premier European B2B marketplace for car dealers, seamlessly connecting used-vehicle vendors with buyers across the continent. As part of the Onboarding Support Team, you will be the face of the company—the first point of contact for new buyers, providing them with the training, tools, and confidence they need to close their first deals.

key responsibilities
Key Responsibilities:
- Onboarding Training Sessions – Conduct training sessions for newly registered buyers, ensuring they become familiar with the platform and fully understand our selling conditions.
- Buyer Discovery Sessions – Engage with buyers to assess their needs, preferences, and potential, recording all relevant details in Salesforce (SF) for future reference.
- Onboarding Follow-Up Coordination – Proactively follow up with buyers after onboarding to ensure they feel confident and prepared to start purchasing.
skills
Requirements:
- Experience in sales and coaching
- Proactiveness and soft skills is mandatory
- Experience in customer relation position is mandatory
- Experience with SF is a plus
- Basic car knowledge / interest is a plus
- Problem-Solving & Adaptability
  Language spoken:
  o English (minimum level C1)
  o Portuguese (native level or equivalent)
  o German: Advanced Level (minimum level C1)

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