- Client Relationship Management: Building and maintaining strong, long-lasting, and trusting relationships with clients to ensure high retention.
- On-Site & Virtual Visits: Scheduling and conducting regular visits, meetings, or presentations to discuss project progress, address needs, and showcase new products.
- Needs Assessment & Solutions: Identifying client pain points, analyzing requirements, and providing tailored, suitable solutions.
- Problem Resolution: Acting as the main point of contact for complaints or issues, and collaborating with internal teams (sales, product, technical) to resolve them efficiently.
- Account Growth (Upselling/Cross-selling): Identifying opportunities to upsell or cross-sell services to existing clients.
- Documentation & Reporting: Maintaining detailed records of interactions using CRM software, preparing regular reports on client activities, performance, and feedback.
- Expectation Management: Ensuring deliverables align with client expectations, setting realistic timelines, and providing regular updates on project status.
- Excellent communication, negotiation, and interpersonal skills.
- Strong analytical, problem-solving, and time-management abilities.
- Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.
- Professionalism and the ability to work under pressure.
