Job description
Job title: System Specialist – Contract Management
Department: Global Shared Service Centre, Chennai
Reports to: Group Lead – OpEx
Sub-Department: Service Digitalization
Location: Chennai, India
Job purpose ( Describe 1-2 sentence about the main purpose of the job)
We are looking for a highly motivated Key User System Specialist to support the Contract Management department within the Service business area. This role will act as the main focal point between local contract managers and the IT department, ensuring smooth end-to-end processes for maintenance of service contract agreements and providing first-level support for system-related issues.
Key accountabilities / Responsibilities: Detailed descriptions of the key areas of responsibility and decisions made by this position.
... - End-to-End support for the creation and management of Maintenance Service Contract Agreements, including:
- Contract setup and updates.
- Invoicing processes.
- Provide 1st level support for incidents and coordinate with IT for resolution.
- Own and manage the ITONow ticketing system, ensuring timely resolution and proper prioritization (based on agreed SLAs).
- If required, also execute and support with the UAT’s, in alignment with the Key Users or Global Stakeholders
- Regularly assist regional teams to ensure proper contract execution and compliance.
- Update and maintain master data fields in SAP using mass transactions to ensure data accuracy and consistency.
- Act as the focal point between local contract managers and IT for system improvements and troubleshooting.
- Regularly contact regional teams to:
- Check the status of products and ongoing operations.
- Provide support and proactively prevent potential issues.
- Act as a key contributor in process improvements and system enhancements, documenting all project ideas and sharing them with the rest of countries/regions to ensure global standardization.
- Ensure compliance with internal standards and best practices within Contract management business area.
Career / Job experience Information about the career or job experience required for the position.
• Strong experience in SAP (preferably S/4HANA) with focus on Contract Management and mass data handling.
• Knowledge of service contract lifecycle and invoicing processes.
• Familiarity with IT service management tools (e.g., SNOW).
• High level of initiative and independence to drive topics end-to-end.
• Excellent communication skills and ability to collaborate with regional teams.
• Language: Fluent in English (spoken and written).
Education and qualification : The minimum education, certifications, licenses, technical skills, knowledge, and experiences necessary for success in this position.
- Bachelor’s degree / Master Degree
- Excellent Communication skills
Personal profile / Competencies: the ideal candidate's personal attributes and characteristics. Include any soft skills or personality traits that are primary for the role
- Excellent communication skills
- Additional languages viz German / Spanish / French is good-to-have
- Previous experience in renewable energy or wind power sector.
- Understanding of Service Contract business processes.
- Ability to work with multiple systems and technologies.
- Detail-oriented and organized
- Good team player
- Adaptable to change
- Ability to manage multiple projects and priorities simultaneously
- Ability to deal with unexpected difficulties
- Strong technical skills and proficiency in Microsoft Office Suite especially Word and Excel
- Member of global teams, ability to work independently
- Good comprehensive skills
- Attention to detail
- Intermediate Excel skills
Expected Travel: Mention the needs of travel to different locations specific to the role..
As required for the business / Nil
experience
5
