csc supervisor with german.

We are looking for a results-oriented professional to take on the role of CSC Supervisor with German for a top-tier company in the automotive finance sector.

Responsibilities

The position involves managing the Customer Service team and ensuring operational support for the German-speaking market:

• Lead, develop, and motivate team members. Provide consistent feedback, conduct performance reviews, and initiate training and coaching programs;
• Plan, coordinate, and support daily activity; assign tasks, and control workload to ensure deadlines are met;
• Verify quality standards and implement corrective action plans to achieve performance objectives (SLAs and KPIs);
• Ensure full adherence to operating guidelines and processes, including overseeing external service providers;
• Support daily operations, including the independent resolution of complex customer cases;
• Drive internal projects and process improvement initiatives to enhance efficiency;
• Foster a culture of engagement and continuous improvement.

Requirements

• Fluency in English and German (written and spoken) is essential;
• MBA or degree in Business Administration (a banking/finance background is a plus);
• Previous experience in managerial roles, preferably within financial firms (banking or non-banking);
• Strong ability to lead, motivate employees, and communicate effectively;
• Strong understanding of the automotive finance or banking landscape in Germany is highly desirable;
• Good knowledge of MS Office (especially Word and Excel).
  
  

What We Offer

• The opportunity to lead a key team in the automotive finance sector;
• International exposure and collaboration with European teams;
• Professional development and career progression opportunities;
• Meal vouchers - 40 ron/day;
• Annual performance bonus;
• Vacation bonus, extra bonuses during Vacation, Christmas, Easter and March;
• Bonuses for Special Family Events;
• Transportation Allowance.

Work Environment: A modern workspace in Bucharest, with easy access to the subway - Politehnica. One day/week WFH.

If you are a German-fluent leader ready to take on the responsibility of an international team and make an impact in the automotive finance sector, we look forward to receiving your application.