The Role
In this position, you will serve as a vital link between the facility and the clients. You will be responsible for promoting positive relationships while providing critical administrative support across different functions.- Rate: $43.75 per hour + Super.
- Hours: 25-30 hours per week (Flexible scheduling between 8:00 am - 4:00 pm).
- Location: On-site in Ballarat.
- Tenure: ASAP start; long term temp role (with potential for ongoing)
Key Responsibilities
- System Management: Accurately process new orders, amendments, and cancellations daily using Microsoft Dynamics.
- Client Coordination: Take orders from clients and cross-reference stock availability within the ERP system.
- Financial Administration: Process upfront payments and initiate credit checks for non-account holders.
- Operational Support: Coordinate with internal teams to manage daily order expediting and inventory management.
- Communication: Respond to customer inquiries via phone and email, maintaining a target of 3 minutes per call for general orders.
Selection Criteria
- ERP Proficiency (Essential): Demonstrated experience with Microsoft Dynamics or a similar ERP system is mandatory; previous success in this role depends on high system proficiency.
- Data Accuracy: A commitment to 100% accuracy in data entry and information processing.
- Problem Solving: Proven ability in conflict management and prioritizing workloads to meet strict same-day processing KPIs.
- Communication: Outstanding written and verbal communication skills.
- Desirable: A Certificate in Business Administration or Retail Sales is advantageous but not compulsory.
Compliance & Requirements
To be considered for this role, candidates must successfully complete the following:- On-boarding: Willing to provide two professional references and undergo a Police Check (Paid for by Randstad).
- Safety: Pass a mandatory on-site Drug & Alcohol assessment (paid for by the client).
- OHS: Actively comply with all on-site OHS policies, including the use of Personal Protective Equipment.
