customer resolution & account support specialist.

Assignments may commence from January 2026 and vary in length. If you have a background in areas requiring strong financial acumen, complex negotiation, or dispute resolution, we encourage you to apply.

Key duties:

• Effectively manage a high volume of inbound and outbound customer calls and interactions regarding complex account and payment matters.
• Proactively engage with customers to understand their circumstances and develop tailored account resolution strategies or payment arrangements.
• Act as a key representative, maintaining a high standard of service and ensuring all interactions adhere to procedural and compliance guidelines.

Skills/experience required:

• Exceptional ability to navigate complex and sensitive customer interactions, leveraging highly developed communication and negotiation skills.
• Demonstrated success in building professional relationships and rapport while effectively engaging with a diverse range of internal and external stakeholders.
• Proven ability to meet individual and team KPIs in a target-driven professional environment.
• Experience working within strict policies and procedures to maintain operational consistency and compliance.
• A proven track record of collaborative team engagement and strong interpersonal abilities to achieve shared goals.
• Demonstrated high-level proficiency in various computer systems and CRM platforms, with an ability to quickly adapt to new technology.
• Experience gained within Banking, Insurance, Financial Services, or Sales environments will be highly regarded, specifically in roles focused on Complex Account Management, Conflict Resolution, or Arrears Management.
• Ability to pass a criminal history check is mandatory for these assignments.
  
  * Please note, this is an expression of interest. *

Don't miss out on this opportunity and APPLY NOW, or for a confidential conversation, please contact Aoife Bradley - aoife.bradley@randstad.com.au

Undertaking a temporary contract through Randstad will give you exclusive access to our candidate benefits portal. This includes many discounts across health insurance, phone plans, grocery stores and other retail stores as well as many other discounts. You will be able to access this directly through our easy to use timesheet portal upon commencement of your assignment.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.