Customer Service Advisor
Newcastle upon Tyne- 5 days Onsite
Contract role (6 months)
Day rate- competitive TBD
The Role
Join our clients Customer Service Team at the Newcastle Contact Centre to support the personal lending business of a major financial Business Solutions. We are seeking professional, confident individuals to handle high-volume customer enquiries and ensure a positive experience every time.
Key Responsibilities
- Customer Support: Acting as the first point of contact for personal loan enquiries via inbound calls.
- Accuracy: Maintaining up-to-date, precise customer records in a fast-paced environment.
- Compliance: Managing sensitive data strictly in line with GDPR requirements.
- Performance: Consistently meeting KPIs, including Average Handling Time and Service Levels.
Requirements
- Mandatory: Previous experience in a Call/Contact Centre and Customer Service.
- Desirable: Background in Financial Services, Personal Loans, or CRM systems.
- Skills: Strong collaboration, professional communication, and ability to follow strict procedures.
If you interested then please apply and also please share your updated resume on yogeshwari. s @ randstaddigital.com and I will give you call back to discuss the role further.
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
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