Customer Service Coordinator
Be the Central Connector in our Global Supply Chain
Are you ready to help build a global customer service function from the ground up? We are seeking driven Customer Service Coordinators to join Stora Enso in Skutskär (just south of Gävle). As part of a new strategic initiative within Biomaterials, you will have the unique opportunity to deliver customer experience excellence. This is an unique opportunity for those looking to combine operational excellence with the chance to shape future global workflows.
Be part of a nature positive future.
In this role, you are a central connector — the link between our customers and our internal teams. You’ll take ownership of the entire order cycle: from customer contact to delivery and invoicing, as well as key components of the broader customer experience.
You’ll work with colleagues across the globe, while being part of a supportive, collaborative local team where ideas are welcomed, teamwork is strong, and continuous improvement is part of daily life. It’s an environment that encourages your development, values your expertise, and gives you the space to grow — professionally and personally.
You will be based in our office in Skutskär, working in Biomaterials Supply Chain & Customer Service function and reporting to the Director of Customer Service. This role requires onsite presence in Skutskär.
Who are we looking for?
We are looking for someone who thrives in a fast‑paced environment, values structure and takes the lead in coordinating multiple parties. You are communicative, meticulous, and naturally skilled at building strong customer relationships. Ability to thrive in a multicultural environment/context.
You bring drive, commitment, and a positive attitude toward growth — and you genuinely enjoy working with others. As a true team player, you collaborate seamlessly across functions, support colleagues, and contribute to a culture where everyone achieve and succeeds together.
You have a background in customer service, logistics, or supply chain planning. As a professional, you are curious, solution-oriented with a strong internal drive. You thrive in a fast-paced, international environment and take full ownership of both results and safety. We also encourage a mindset focused on minimizing waste and optimizing value creation in all aspects of our operations.
Greetings from your future team
At Stora Enso, you’ll join a vibrant and forward-thinking team that believes in the power of collaboration and shared success. Our culture is built on trust, open communication, and a genuine commitment to each other’s growth. Here, your ideas are welcomed, your contributions are valued, and your professional development is a priority. We invest in our people, providing opportunities to learn, lead, and make a meaningful impact on both our business and the environment.
How to Apply (Recruitment via Randstad)
Stora Enso is partnering with Randstad for this recruitment. This is a permanent position where you will be employed directly by Stora Enso.
Important Information:
● Contact Person: For any questions regarding the position or the process, please contact Talent Manager at randstad, Amanda Lindström at amanda.lindstrom@randstad.se.
● Application: Please submit your CV and optional cover letter in English via the link no later than 18th March 2026. To ensure a smooth process, please include your cover letter within the same document as your CV.
● Note: All applications and inquiries are handled by Randstad to ensure an efficient process for all candidates.
What we offer
By joining us, you will contribute towards a more sustainable world, as we believe that anything made from fossil-based materials today can be made from a tree tomorrow.
With our values in Stora Enso, “Lead and Do what’s right”, we expect high performance, speed and agility in every part of our organization. Safety and wellbeing are our top priority every day. We inspire you to lead your growth and to set the ambition high.
Both Randstad and Stora Enso value the full spectrum of expertise in the labor market. We welcome all applicants and are committed to fostering diversity.
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