Are you a seasoned leader in the customer care sector looking to make a significant impact within a
growing organization? We are seeking a dedicated Customer Service Manager to join a firm specializing
in Transportation and Supply Chain Management located in the West GTA/near the airport.
...
As a key leader, you will be responsible for transforming the service department into a high-performance,
professionalized team. This is a full-time, permanent position designed for a strategic thinker who is not
afraid to roll up their sleeves and mentor a small but expanding team.
As a Customer Service Manager, you will report directly to executive leadership and play a vital role within
the customer care team. Your primary mission is to foster a culture of empathy and excellence, ensuring
that every client interaction reflects a commitment to quality service.
In this role, you will be given the autonomy to lead, allowing you to implement best practices, develop
Standard Operating Procedures (SOPs), and refine customer-centricity across the board. The ideal
candidate will possess a deep understanding of the industry and have a proven track record of managing
people through periods of change and growth.
Randstad Professional: Find the right job, love what you do, and develop your career. With access to a wide range of roles with top employers, a global community of professional peers, and specialized training and support, we’ll be your guiding partner and help you build a rewarding career.
Advantages
-Competitive base salary ranging from $90,000 to $100,000.
-3 weeks vacation.
-Comprehensive medical, dental, and vision coverage after a successful probation period.
-Opportunities for growth.
-Free parking on site.
Responsibilities
-Lead, mentor, and coach the customer care team to ensure the highest levels of service delivery.
-Develop and implement robust customer service policies, procedures, and standards.
-Oversee day-to-day operations, including order tracking, account maintenance, and escalation
resolution.
-Act as a primary liaison between customers and internal departments (sales, operations) to
ensure timely delivery.
-Manage onboarding and training for new hires, ensuring a deep understanding of the business.
Qualifications
-Minimum of 4 years in a management or supervisory role within customer care.
-Prior experience in transportation or supply chain management is highly
preferred.
-Post-secondary education (College Diploma or Bachelor’s Degree) in a related field is
preferred.
-Must be able to work full-time on site in the West GTA between 8:00AM - 5:00PM with some potential overtime.
Summary
At Randstad, we are your partner for talent, helping you find a career that offers fulfillment and long-term growth. Our recruiters are experts in the customer care and sales fields and are dedicated to matching you with opportunities that align with your unique expertise. If you are a leader ready to take the next step in your career, we encourage you to apply today or connect with one of our specialized consultants.
Looking for a different challenge? Reach out to our team today to explore other leadership opportunities that match your professional ambitions!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
Are you a seasoned leader in the customer care sector looking to make a significant impact within a
growing organization? We are seeking a dedicated Customer Service Manager to join a firm specializing
in Transportation and Supply Chain Management located in the West GTA/near the airport.
As a key leader, you will be responsible for transforming the service department into a high-performance,
professionalized team. This is a full-time, permanent position designed for a strategic thinker who is not
afraid to roll up their sleeves and mentor a small but expanding team.
As a Customer Service Manager, you will report directly to executive leadership and play a vital role within
the customer care team. Your primary mission is to foster a culture of empathy and excellence, ensuring
that every client interaction reflects a commitment to quality service.
In this role, you will be given the autonomy to lead, allowing you to implement best practices, develop
Standard Operating Procedures (SOPs), and refine customer-centricity across the board. The ideal
candidate will possess a deep understanding of the industry and have a proven track record of managing
...
people through periods of change and growth.
Randstad Professional: Find the right job, love what you do, and develop your career. With access to a wide range of roles with top employers, a global community of professional peers, and specialized training and support, we’ll be your guiding partner and help you build a rewarding career.
Advantages
-Competitive base salary ranging from $90,000 to $100,000.
-3 weeks vacation.
-Comprehensive medical, dental, and vision coverage after a successful probation period.
-Opportunities for growth.
-Free parking on site.
Responsibilities
-Lead, mentor, and coach the customer care team to ensure the highest levels of service delivery.
-Develop and implement robust customer service policies, procedures, and standards.
-Oversee day-to-day operations, including order tracking, account maintenance, and escalation
resolution.
-Act as a primary liaison between customers and internal departments (sales, operations) to
ensure timely delivery.
-Manage onboarding and training for new hires, ensuring a deep understanding of the business.
Qualifications
-Minimum of 4 years in a management or supervisory role within customer care.
-Prior experience in transportation or supply chain management is highly
preferred.
-Post-secondary education (College Diploma or Bachelor’s Degree) in a related field is
preferred.
-Must be able to work full-time on site in the West GTA between 8:00AM - 5:00PM with some potential overtime.
Summary
At Randstad, we are your partner for talent, helping you find a career that offers fulfillment and long-term growth. Our recruiters are experts in the customer care and sales fields and are dedicated to matching you with opportunities that align with your unique expertise. If you are a leader ready to take the next step in your career, we encourage you to apply today or connect with one of our specialized consultants.
Looking for a different challenge? Reach out to our team today to explore other leadership opportunities that match your professional ambitions!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
