Job opening - Customer Service Representative - temporary position until June in Machelen | Randstad

summary

machelen, vlaams-brabant
temporary
full-time

job category
customer service & call center

job details

Are you an administrative powerhouse who thrives in a high-stakes environment?

Do you get energized by complex logistical puzzles and international trade?

For a US-based global leader in the chemical sector, we are looking for a Customer Service Representative who keeps their cool when the pressure is on.

...

In this role, you are the indispensable link in the global supply chain. You manage the full order flow for products shipped via seafreight to customers worldwide.

You will join a result-oriented team where performance is key—compare it to a top-tier sports team: we play to win, but we rely on each other's integrity and support when a tactical error occurs.

You work closely with Sales, Supply Chain, and Finance to ensure every delivery is flawless.

Please note: this is a temporary position running until the end of June 2026

show more

Are you an administrative powerhouse who thrives in a high-stakes environment?

Do you get energized by complex logistical puzzles and international trade?

For a US-based global leader in the chemical sector, we are looking for a Customer Service Representative who keeps their cool when the pressure is on.

In this role, you are the indispensable link in the global supply chain. You manage the full order flow for products shipped via seafreight to customers worldwide.

You will join a result-oriented team where performance is key—compare it to a top-tier sports team: we play to win, but we rely on each other's integrity and support when a tactical error occurs.

You work closely with Sales, Supply Chain, and Finance to ensure every delivery is flawless.

Please note: this is a temporary position running until the end of June 2026

key responsibilities
- Order Management: You accurately enter orders and quotes into SAP and verify if they fall within the agreed monthly customer volumes.
- Logistical Coordination: You follow up on the entire process: from product availability and invoicing to the actual shipment from international ports.
- Export Expertise: You prepare flawless customs and export documents for international shipments.
- Stakeholder Management: You are the point of contact for customers and Sales Managers, proactively informing them of order statuses via SAP and Power BI.
- Problem Solving: You efficiently handle complaints and returns, searching for creative solutions to logistical challenges.
skills
- SAP Functional
- Professional Customer Services
- Customs Administration
- Resolving Customer Problems
- Customer Relationship Management
qualifications
- Bachelor’s level of thinking: You hold a relevant Bachelor’s degree or are equivalent through at least 1-3 years of experience in an international environment.
- Language Skills: You speak and write English fluently; this is the primary language for both internal and external communication.
- Systems: You are highly proficient in SAP and have a sharp eye for detail (a 'typo' can have significant consequences in export documentation).
- Mindset: You are stress-resistant, enjoy bringing structure to chaos, and have a proactive, problem-solving attitude.
- Knowledge: Experience with Incoterms, export documentation, and seafreight is a very strong asset.

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