Job Title- Customer Service Representative – Global Location - Mumbai. Salary upto 10 LPA Job Discription
The Customer Service Representative serves as a key liaison between customers and internal business and functional teams, ensuring exceptional service delivery and contributing to profitability. By fostering strong relationships, they coordinate and align internal resources to achieve the ultimate goal of zero-defect customer satisfaction.
...
Their mission?
Managing order entry—from initial customer contact or electronic channels through material flow—ensuring products are delivered on time, with the correct specifications, equipment, and documentation. In the event of a service failure, they take ownership of corrective actions and lead resolution efforts to restore customer confidence.
Beyond handling daily inquiries, the role demands a proactive approach to exceed expectations, strengthen customer loyalty, and build lasting customer trust.
Your experience and talents will make the difference to
Order Entry: Accurately process complex customer orders in ERP, ensuring compliance with service standards and business performance goals.
Order Management: Oversee routine and specialized order activities, including consignment and inventory management, ensuring high-quality service and accountability.
Customer Advocacy: Act as a customer champion by anticipating needs, prioritizing requests and leveraging internal resources to optimize satisfaction and cost efficiency.
System Execution: Manage integrated processes across multiple platforms including SAP, Elemica (EDI), Document Control System (Sharepoint, forwarder portals), requiring strong knowledge of supply chain and related functions.
What we will love about you:
Team player
Critical thinking and problem-solving skills
Exceed customer expectations
Comply with internal and external control requirements
Demonstrate accountability and continuous improvement mindset
And also …
Graduation (in any discipline)
5+ years of relevant experience in B2B / Chemicals / Pharma sector
Fluency in English with good written and spoken skill
Ability to work efficiently with stakeholders with different nationalities
Sample handling experience
Expertise in air and road transportation
Proficiency in MS Excel - formulae, v-lookup, h-lookup, pivot, Power Point, Word
Proficiency in SAP, Sales Force, Elemica (Electronic data interchange) and Document Control System (Sharepoint, forwarder portals)
Knowledge of custom documentation, airway bill, packing list, invoice, certificate of analysis
experience
10show more
Job Title- Customer Service Representative – Global Location - Mumbai. Salary upto 10 LPA Job Discription
The Customer Service Representative serves as a key liaison between customers and internal business and functional teams, ensuring exceptional service delivery and contributing to profitability. By fostering strong relationships, they coordinate and align internal resources to achieve the ultimate goal of zero-defect customer satisfaction.
Their mission?
Managing order entry—from initial customer contact or electronic channels through material flow—ensuring products are delivered on time, with the correct specifications, equipment, and documentation. In the event of a service failure, they take ownership of corrective actions and lead resolution efforts to restore customer confidence.
Beyond handling daily inquiries, the role demands a proactive approach to exceed expectations, strengthen customer loyalty, and build lasting customer trust.
Your experience and talents will make the difference to
Order Entry: Accurately process complex customer orders in ERP, ensuring compliance with service standards and business performance goals.
...
Order Management: Oversee routine and specialized order activities, including consignment and inventory management, ensuring high-quality service and accountability.
Customer Advocacy: Act as a customer champion by anticipating needs, prioritizing requests and leveraging internal resources to optimize satisfaction and cost efficiency.
System Execution: Manage integrated processes across multiple platforms including SAP, Elemica (EDI), Document Control System (Sharepoint, forwarder portals), requiring strong knowledge of supply chain and related functions.
What we will love about you:
Team player
Critical thinking and problem-solving skills
Exceed customer expectations
Comply with internal and external control requirements
Demonstrate accountability and continuous improvement mindset
And also …
Graduation (in any discipline)
5+ years of relevant experience in B2B / Chemicals / Pharma sector
Fluency in English with good written and spoken skill
Ability to work efficiently with stakeholders with different nationalities
Sample handling experience
Expertise in air and road transportation
Proficiency in MS Excel - formulae, v-lookup, h-lookup, pivot, Power Point, Word
Proficiency in SAP, Sales Force, Elemica (Electronic data interchange) and Document Control System (Sharepoint, forwarder portals)
Knowledge of custom documentation, airway bill, packing list, invoice, certificate of analysis
experience
10show more