summary

kuala lumpur, wilayah persekutuan
permanent
full-time

job category
advertising, marketing & public relations

job details

About the Company
Randstad is partnering with a global provider of integrated business management software for a Customer Success Head in Kuala Lumpur.

About the Job
...

Key Responsibilities:

Develop and execute the business strategy for Customer Success KL team in conjunction with KL and Customer Success leadership teams across the globe.
Build and lead the Customer Success team of experienced and highly capable individuals that manage customer relationships and understand their strategy, desired outcomes, technical landscapes and business goals.
Drive cross-functional alignment and execution, ensuring seamless collaboration between teams.
Define and optimize the customer lifecycle. Standardize and scale intervention for each point in the journey, define segmentation of the customer base and apply various other strategies.
Develop priorities and objectives. Provide input to global customer success executives on our
worldwide customer success at scale strategy.
Be a key member of the leadership team by taking ownership of business growth consumption activities post-sales.

Skills & Experience:

10+ years of customer-facing experience working for a b2b or b2c software company and driving customer transformation programs.
Experience expanding SME & mid-size customer product adoption, identifying customer patterns and best practices, and developing replicable strategies for growth.
Experience in hiring, developing and leading a world-class, customer-facing team; demonstrated people management capabilities including coaching, performance management and success management to drive high levels of employee engagement.
Proven ability to execute in a customer-focused environment and advocate for customers across a cross-functional organization.
Crisp, compelling and practical style of organizing thoughts into writing and speech; able to communicate with all levels in an organization.

About the Company
Randstad is partnering with a global provider of integrated business management software for a Customer Success Head in Kuala Lumpur.

About the Job

Key Responsibilities:

Develop and execute the business strategy for Customer Success KL team in conjunction with KL and Customer Success leadership teams across the globe.
Build and lead the Customer Success team of experienced and highly capable individuals that manage customer relationships and understand their strategy, desired outcomes, technical landscapes and business goals.
Drive cross-functional alignment and execution, ensuring seamless collaboration between teams.
Define and optimize the customer lifecycle. Standardize and scale intervention for each point in the journey, define segmentation of the customer base and apply various other strategies.
Develop priorities and objectives. Provide input to global customer success executives on our ...

worldwide customer success at scale strategy.

Be a key member of the leadership team by taking ownership of business growth consumption activities post-sales.

Skills & Experience:

10+ years of customer-facing experience working for a b2b or b2c software company and driving customer transformation programs.
Experience expanding SME & mid-size customer product adoption, identifying customer patterns and best practices, and developing replicable strategies for growth.
Experience in hiring, developing and leading a world-class, customer-facing team; demonstrated people management capabilities including coaching, performance management and success management to drive high levels of employee engagement.
Proven ability to execute in a customer-focused environment and advocate for customers across a cross-functional organization.
Crisp, compelling and practical style of organizing thoughts into writing and speech; able to communicate with all levels in an organization.

skills
Strategic & Commercial Leadership, Operational & Data Mastery, Team Building & People Management
qualifications
no additional qualifications required
education
Bachelor Degree

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customer success head.

job details

skills

qualifications

education

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the application process.

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we'll give you a call.

getting you registered.

compliance check.

reference and background check.

the perfect job for you.

the interview.

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