customer support advisor - german speaker (f/m/x).

Your mission:

Handle inbound customer contacts with the objective of identifying needs, recommending the most suitable
solutions, and maximising conversion, average order value and accessory or service attach while delivering
a premium customer experience.
Have customer satisfaction as the main objective;
Inform customers about the company's products and services, as well as their advantages;

• Be fluent in German (native level, or near-native C2);


• Good command of English (mininum B2 level)


• Previous experience in sales, ideally in a contact center environment.


• Experience in consumer electronics, technology retail is highly valued.


• Proven ability to identify customer needs, recommend complete solutions, handle objections and close
  sales confidently.


• Strong orientation towards KPIs such as client satisfaction, close rate, attach rate and quality.


• Excellent verbal communication, active listening and structured call control.


• Ability to navigate multiple systems, document accurately and work effectively in a fast-paced
  environment.