customer support agent - italian speaker (m/f/x).

As a Customer Support Specialist, you will be the first point of contact for our Italian-speaking clients, providing empathetic and effective solutions.

You will:

• Provide first-class customer support via phone, email, chat.


• Become knowledgeable and passionate about e-commerce products and service standards to support our merchants with all inquiries.


• Diagnose and troubleshoot client issues, offering effective solutions or escalating more complex problems to the appropriate department.


• Actively work on optimizing internal processes and continually improving merchant and client satisfaction.

What You Bring

• Native or Fluent Italian Speaker (C2 level mandatory).


• Proficient in English (B2 level minimum) for internal communication.


• Strong verbal and written communication skills with a customer-friendly service focus and empathy.


• Strong understanding of the e-commerce sector.


• Must be currently living in Portugal and have a reliable fiber optic internet connection for remote work.