customer support - german speaker (m/f/x).

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job details

summary

job details

  • key responsibilities


    • Ensure high solution rate and customer satisfaction at each contact through excellent know how (high part of FCR );

    • Responsibility for dealing with customer contacts by telephone;

    • Serving the customer to ensure their long-term loyalty;

    • Receiving incoming customer calls;

    • Customer advice on all Sunrise services and offers;

    • Creation of added value for the customer incl. sales;

    • Effective communication with customers considering qualitative and quantitative aspects;

    • Management of administrative issues related to administrative changes, invoicing and complaints.

  • skills


    • excellent communication skills in German and English;

    • solution oriented;

    • previous experience in a call center;

    • strong Commitment for a long term project;

    • good PC skills;

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