Responsibilities:
Provide first-class tech support to customers for various domestic appliance brands after-sales.
Serve as the first point of contact for customer inquiries via phone and email.
Conduct initial diagnostics using 60 available processes to resolve client issues.
Escalate more complex problems to the appropriate department when needed.
Enhance customer satisfaction by proactively assisting during diagnostics, utilizing tools like YouTube tutorials for added support.
Communicate with customers to provide product information, follow up on orders, manage minor repairs, and address complaints.
Operate three different software programs during the support process.
Apply cross-selling techniques when applicable.
What We Are Looking For:
Proficiency in Dutch and English, both oral and written.
Previous experience in a call center environment (preferred).
High school diploma or equivalent; a higher education degree is a plus.
Knowledge of technical troubleshooting methods (a bonus).
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