customer support officer.

Key Responsibilities:
● Provide prompt and professional support to customers via phone, email, and chat.
● Manage customer queries, complaints, and requests efficiently, ensuring timely resolution.
● Maintain accurate records of interactions in CRM and e-commerce platforms like Unicommerce, Prozo, and others.
● Collaborate with internal teams to solve complex customer issues and streamline workflows.
● Identify recurring challenges and suggest improvements to processes and tools.
● Monitor performance metrics and contribute to initiatives that enhance customer satisfaction.
● Handle escalations with calm, professionalism, and a focus on resolution.

Skills & Qualifications:

● 1–3 years of experience in customer service or support roles.
● Strong knowledge of CRM systems and e-commerce software (e.g., Unicommerce, Prozo).
● Excellent communication and interpersonal skills.
● Ability to multitask, prioritize, and manage time effectively.
● Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).
● Problem-solving mindset with attention to detail.
● Bachelor’s degree in any discipline.

experience

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