customer support officer.

Job Responsibilities:

 Handle customer queries via calls and chat/email support.
 Provide accurate information and resolve customer concerns efficiently.
 Maintain a high level of customer satisfaction through professional communication.
 Document and track customer interactions using the CRM system.
 Escalate unresolved issues to the appropriate departments.
 Meet productivity and quality targets as per company standards.

Required Skills & Qualifications:

 Excellent verbal and written communication skills in English.
 Proficiency in regional languages.
 Basic computer knowledge and typing speed.
 Ability to handle customer queries with patience and professionalism.

Preferred Qualifications:

 Prior experience in a customer support role is an advantage with Diploma/UG/ PG
Education.
 Familiarity with CRM software and customer service tools.

experience

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