customer transition & revenue assurance – sg/my (12 months ftc).

Responsible for supporting critical customer-related readiness activities during the ERP transition by coordinating with taking over operational workload and coordinating critical customer-related readiness activities. Having related experience in key account management/ frontline sales, the role supports sales channel head to ensures smooth business continuity by driving customer onboarding, data readiness, EDI setup, and cutover preparation, while closely tracking progress, resolving issues, and enabling effective communication between internal teams and external customers to minimize disruption during go-live and hypercare.

Customer Transition & Readiness

• Support Customer Development team by taking over day-to-day operational and coordination tasks to enable focus on ERP deployment activities.
• Manage and track customer communication plans by following up with Key Account Managers (KAMs) on readiness milestones and commitment timelines leading up to go-live.
• Coordinate customer vendor onboarding to ensure all customers have successfully set up TMICC as an active vendor in their procurement systems for PO processing and payments.
• Drive EDI readiness by coordinating with customers’ IT/setup teams to ensure correct product mapping and identifier linkage, executing pre go-live testing, and confirming operational readiness.
• Ensure contingency plans (manual order processes) are in place for customers with incomplete EDI setup at go-live.
• Coordinate stock buildup planning for cutover and blackout periods, ensuring alignment between KAMs and customers, including considerations for promotional activities.
• Consolidate buildup plans and collaborate with Demand Planning to ensure adequate stock availability.
• Oversee customer master data readiness, tracking progress and ensuring completeness and accuracy to prevent order or payment disruptions.
• Work closely with Order Management and cross-functional teams to monitor order processing during hypercare, identifying and escalating issues for immediate resolution.
• Track contracting and trade term readiness, including monitoring contract novation progress and liaising with Legal for review where required.

Change Agent

• Establish and communicate post-go-live processes, including advocating new process adoption among sales team with support from market change & comms lead.
• Maintain Revenue Assurance trackers and dashboards to provide timely and accurate reporting updates to local and global stakeholders on progress.
• Proactively identify risks, delays, and dependencies, and drive resolution through stakeholder alignment and follow-up actions.

about the manager/team
You will be reporting to General Sales Manager