summary

mexico, cdmx
permanent
tiempo completo

job category
information technology

job details

About The Company: Randstad is the #1 HR Services Provider in the world, and we are looking for a Deskside Consultant to join our Nearshore Center at Randstad Mexico. This is your chance to join a dynamic, collaborative, and fast-paced environment where your expertise will make a real impact!

We are looking for a Deskside Consultant for our client to support our clients on-site in Vancouver! In this role, you will leverage your technical skills and provide an excellent customer experience, while building your experience and growing your career.

key responsibilities
A Day in the Life:
Deploy and support laptops and peripherals for new and existing users, following team standards
Provision Windows 11 devices using Intune Autopilot (no traditional imaging); provide Tier 1 end-user support
Deliver clear, professional communication with customers, stakeholders, and service providers
Troubleshoot and resolve deskside issues, escalating and tracking incidents as needed
Mentor and support less experienced team members, both on-site and remote
Ensure compliance with client IT security, technology standards, and service practices
Follow and model Health, Safety, Security, and Environmental policies and safe work practices
Support office technology such as printers, AV, video conferencing, and meeting room equipment (nice to have)
Participate in regional IT team collaboration to ensure consistent service delivery
Contribute to continuous improvement in end-user support, service quality, and customer satisfaction
experience
What You Bring: 5+ years of IT support experience, including experience supporting a Microsoft envi
skills
Experience with:

Microsoft Office O365
Remote support
PC / printer hardware / VPN / Citrix
Active Directory
Ability to identify issues, escalate appropriately and work to resolve them
Effective written and verbal communication skills
qualifications
What Makes You Extra Awesome:
Post-secondary education in a related field
CompTIA A+ Certification
Microsoft Certifications
education
Preparatoria

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