...
family support worker team lead.
- malvern, herefordshire
- posted 1 day ago
- closes 11 november 2026
job details
summary
- malvern, herefordshire
- £29,797 per year
- permanent
- full-time
- job categoryhealth & social care, practitioner & technician
job details
Night time Team Leader
SERVICE: Family Assessment Centre
LOCATION: Malvern, Worcestershire
REPORTING TO: Registered Manager
Salary £35,000 FTE (pro rata to circa £29,797 for 31.5 hours per week)
Shifts 12 hour night shifts 20:00-08:00
About Us
Located in a beautiful rural setting near Malvern, Worcestershire, our client's residential Family Assessment Centre provides a warm, therapeutic environment accommodating up to eight families. They specialise in supporting parents-including those who are care-experienced-to build positive parenting skills, process past trauma, and safely keep families together whenever possible.
The Role
As a Team Leader, you will guide and mentor Family Support Workers (FSWs) while working directly with families to deliver structured assessment plans. You will model positive parenting, offer real-time coaching, lead shift handovers, and adopt a therapeutic PACE approach (Playfulness, Acceptance, Curiosity, Empathy) to promote child safety and family wellbeing.
Key Responsibilities
- Supervise, mentor, and coach Family Support Workers on shift.
- Act as Key Worker to develop, implement, and monitor individual Family Assessment Plans.
- Observe, record, and evaluate parent-child interactions and parental motivation.
- Teach and model practical parenting skills (e.g., routines, feeding, safety, behaviour management).
- Lead group and individual parenting sessions using trauma-informed principles.
- Maintain clear, accurate, and evidence-based records on digital database systems.
- Collaborate effectively with Social Workers, health visitors, and external professionals.
- Ensure safeguarding standards and Ofsted regulatory requirements are met at all times.
WHAT WE ARE LOOKING FOR
Qualifications & Training
- NVQ Level 3 in Children and Young People's Workforce (or equivalent/willingness to achieve within probation).
- GCSE English (Grade D/4 or above equivalent) desirable
Experience & Knowledge
- Experience working directly with vulnerable children and families.
- Experience in mentoring, coaching, or supervising team members.
- Strong understanding of child development, safeguarding practices, and factors impacting parenting (e.g., domestic abuse, mental health)
Skills & Attributes
- Excellent written/verbal communication and IT reporting skills.
- Empathetic, non-judgemental, and skilled in de-escalating challenging situations.
Requirements
- Willingness to work shifts (nights, weekends, bank holidays, and sleep-ins) on a rota basis.
- Valid UK driving licence
What our client offers:
- Comprehensive induction and ongoing training
- Professional development opportunities
- A supportive and inclusive team culture
- Company pension
- Private medical insurance
- Sick pay
- Free on-site parking
- Meaningful work that makes a genuine difference
Randstad Care acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Care is an equal opportunities employer and decisions are made on merits alone.
Did you know that Randstad Care have been awarded a place on the National Clinical Staffing Framework for the NHS? This means we will be able to bring you more opportunities within nursing & midwifery and clinical staffing.
...
Night time Team Leader
SERVICE: Family Assessment Centre
LOCATION: Malvern, Worcestershire
REPORTING TO: Registered Manager
Salary £35,000 FTE (pro rata to circa £29,797 for 31.5 hours per week)
Shifts 12 hour night shifts 20:00-08:00
About Us
Located in a beautiful rural setting near Malvern, Worcestershire, our client's residential Family Assessment Centre provides a warm, therapeutic environment accommodating up to eight families. They specialise in supporting parents-including those who are care-experienced-to build positive parenting skills, process past trauma, and safely keep families together whenever possible.
The Role
As a Team Leader, you will guide and mentor Family Support Workers (FSWs) while working directly with families to deliver structured assessment plans. You will model positive parenting, offer real-time coaching, lead shift handovers, and adopt a therapeutic PACE approach (Playfulness, Acceptance, Curiosity, Empathy) to promote child safety and family wellbeing.
Key Responsibilities
- Supervise, mentor, and coach Family Support Workers on shift.
- Act as Key Worker to develop, implement, and monitor individual Family Assessment Plans.
- Observe, record, and evaluate parent-child interactions and parental motivation.
- Teach and model practical parenting skills (e.g., routines, feeding, safety, behaviour management).
- Lead group and individual parenting sessions using trauma-informed principles.
- Maintain clear, accurate, and evidence-based records on digital database systems.
- Collaborate effectively with Social Workers, health visitors, and external professionals.
- Ensure safeguarding standards and Ofsted regulatory requirements are met at all times.
WHAT WE ARE LOOKING FOR
Qualifications & Training
- NVQ Level 3 in Children and Young People's Workforce (or equivalent/willingness to achieve within probation).
- GCSE English (Grade D/4 or above equivalent) desirable
Experience & Knowledge
- Experience working directly with vulnerable children and families.
- Experience in mentoring, coaching, or supervising team members.
- Strong understanding of child development, safeguarding practices, and factors impacting parenting (e.g., domestic abuse, mental health)
Skills & Attributes
- Excellent written/verbal communication and IT reporting skills.
- Empathetic, non-judgemental, and skilled in de-escalating challenging situations.
Requirements
- Willingness to work shifts (nights, weekends, bank holidays, and sleep-ins) on a rota basis.
- Valid UK driving licence
What our client offers:
- Comprehensive induction and ongoing training
- Professional development opportunities
- A supportive and inclusive team culture
- Company pension
- Private medical insurance
- Sick pay
- Free on-site parking
- Meaningful work that makes a genuine difference
Randstad Care acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Care is an equal opportunities employer and decisions are made on merits alone.
Did you know that Randstad Care have been awarded a place on the National Clinical Staffing Framework for the NHS? This means we will be able to bring you more opportunities within nursing & midwifery and clinical staffing.
experience
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