german-speaking technical support specialist (m/f/x).

Key Responsibilities:

• Provide specialized phone support, ensuring efficient issue resolution and an excellent customer experience.


• Identify, diagnose, and troubleshoot technical issues related to telecommunications services.


• Manage client relationships with a strong focus on customer satisfaction.


• Engage in continuous learning and innovative training programs.

Requirements:

• Native or professional fluency in German (C1/C2 – Mandatory).


• Background or strong knowledge in optical fiber, networking, and technical troubleshooting (Mandatory).


• Previous experience in customer support or call center environments.


• High affinity for technology, with solid IT and system troubleshooting skills.


• Excellent communication skills and strong customer orientation.


• Availability to work rotating shifts.