head of hr operations.

candidate will oversee HR service delivery, payroll, compliance, HR systems and analytics, ensuring a
seamless and high-quality employee experience across  locations across the Group. Duties & Responsibilities:Transition & Team Build up
• The successful candidate will be working in collaboration with the London-based HR
Operations team to transfer all HR Operations activities to Bangalore GCS, ensuring a smooth
transition of activities
• Building a high-performing team of initially 2-3 Hiring HR Operations specialists
HR Operations
• Lead all HR operational processes including onboarding, employee data management, payroll,
benefits and exit management
• Design and implement standardized HR procedures to ensure efficiency and fairness
• Drive consistent HR service delivery across all locationsPayroll, Compliance & Governance
• Manage payroll processing for all in-scope locations across the Group
• Ensure adherence to labor laws and manage audits and statuary compliance
• Partner with Internal Audit, Operations and Finance teams for governance and control
HR Systems & Digital Transformation
• Oversee HRIS implementation and optimisation (e.g. Workday, Oracle HCM)
• Automate routine HR processes to improve accuracy and employee self-service adoption
• Maintain HR data integrity and reporting standards
HR Analytics & Workforce Insights
• Build and maintain HR dashboards to track workforce metrics – turnover, headcount, cost and
productivity
• Provide actionable insights to leadership for strategic workforce planning
Employee Experience & Shared Services
• Establish and manage HR Shared Services model for query resolution and transactions
• Enhance employee satisfaction through responsive and transparent HR processes Skills/Experience:
• Minimum 10-15 years related experience with at least 5 years experience in a senior HR Operations
leadership role
• Bachelors degree
• Proficient in HR systems (e.g SAP, Workday, Oracle)
• Robust understanding of labor laws, in particular in UK and India
• Excellent analytical, problem-solving and stakeholder management skills
• Ability to work effectively in a fast-paced, entrepreneurial environment

experience

15