head of product and product operations.

Product Strategy and Leadership

Define and execute the product roadmap for internal business systems and the global
car rental booking platform.
Collaborate with engineering, operations, and commercial teams to align product
priorities with company objectives.
Serve as both strategist and practitioner - contributing directly to product definition,
requirements, and delivery.
Lead cross-functional planning sessions to evaluate feature impact, dependencies, and
timelines.
Use data and stakeholder feedback to continuously refine and prioritize the product
backlog.

Internal Tools and Platform Ownership

Own the vision and evolution of Auto Europe’s internal systems, ensuring tools
effectively support global sales, operations, and customer support teams.

- Partner with the Director of Platform and Corporate Technology to improve integration
across systems (Contact Center applications, CRM, ERP, payment gateways, inventory
management).
Identify opportunities to streamline workflows, automate manual processes, and
enhance system usability.
Drive innovation and modernization within Auto Europe’s car rental booking platform,
focusing on performance, conversion, and customer experience.
Product Operations & Delivery Excellence
Establish and manage product operations processes to ensure consistent planning,
communication, and reporting across teams.
Implement tools and frameworks for roadmap visibility, release management, and
performance tracking.
Coordinate release cycles with QA, engineering, and operations to ensure stable and
high-quality deployments.
 Track KPIs such as system uptime, product adoption, and delivery velocity to measure
impact and guide improvement.
Stakeholder Collaboration
Act as the key liaison between technology and business functions to translate
operational challenges into product solutions.
Partner with operations, customer service, and finance teams to prioritize initiatives with
the highest business value.
Communicate progress, trade-offs, and results to executive leadership in a clear, data-
driven manner.

Leadership and Team Development
Build and mentor a small, high-performing team of product managers, project owners
and business analysts.
Promote a culture of ownership, continuous learning, and collaborative problem-solving.
Foster close alignment between product, engineering, and design to accelerate
innovation and delivery.

8-10 years of experience in product management, including 3+ years in a leadership or
head-of-function role.
Proven success leading hands-on product development for internal business tools or
transactional platforms.
Strong understanding of product lifecycle management, Agile methodologies, and cross-
functional delivery.
Experience working with SaaS, API-driven systems, and data integrations.
Excellent analytical, communication, and stakeholder management skills.
Demonstrated ability to balance strategic priorities with hands-on execution.

Preferred
Experience in travel, mobility, or e-commerce platforms — particularly in booking or
reservation systems.
Familiarity with CRM, ERP, or customer support technologies (e.g., Zendesk, Salesforce,
or similar).
Understanding of UX/UI principles and usability optimization for internal applications.
Background in product operations or process improvement.

Core Competencies

Strategic Product Leadership
Hands-On Delivery & Execution
Cross-Functional Collaboration
Process & System Optimization
Data-Driven Decision Making
Operational Excellence