head - risk & compliance.

regulatory reporting support, and control assurance. This role focuses on operational
execution, service delivery excellence, standardisation, vendor management, and team
leadership, while aligning closely with enterprise risk frameworks and regulatory
expectations.
Key Responsibilities
1. Risk & Compliance Service Delivery Strategy
• Define and implement a risk and compliance operations service delivery strategy
aligned with enterprise risk appetite, regulatory requirements, and GCC operating
principles.
• Translate enterprise risk and compliance frameworks into scalable, efficient, and
standardised operational processes across countries and business units.
• Establish a service delivery model covering in-scope risk and compliance activities,
roles, SLAs, escalation paths, and governance forums.
• Support transition of risk and compliance processes into the GCC, including scope
definition, knowledge transfer, stabilisation, and optimisation.
2. Operational Risk & Compliance Delivery
• Lead day-to-day delivery of operational risk and compliance processes, including risk
identification, assessment, issue tracking, remediation support, and reporting.
• Oversee operational execution related to AML/KYC, financial crime operations,
sanctions screening support, regulatory reporting operations, and control testing
support, as applicable to the GCC scope.
• Ensure consistent application of controls and procedures across markets while
addressing local regulatory nuances.
• Drive continuous improvement to reduce operational risk, improve turnaround times,
and enhance service quality.
3. Service Delivery Management & Governance
• Build and manage a centralised risk & compliance operations team delivering services
to multiple regions and stakeholders.
• Define, monitor, and manage SLAs, KPIs, service quality metrics, and cost efficiency
measures.
• Establish strong service governance including issue management, root cause
analysis, remediation tracking, and stakeholder reporting.
• Partner with business, second line risk, compliance, and audit teams to ensure
seamless service delivery and clear accountability.
4. Process Governance, Controls & Regulatory Readiness• Strengthen operational governance, internal controls, and compliance monitoring
frameworks across GCC-delivered activities.
• Ensure audit readiness and coordinate operational support for internal audits,
regulatory reviews, and external audits.
• Maintain robust documentation including SOPs, process maps, control descriptions,
and evidence standards.
• Proactively track regulatory changes impacting GCC-delivered services and work with
stakeholders to update processes accordingly.
5. Technology Enablement, Data & Automation
• Partner with IT and digital teams to implement and enhance risk and compliance
technology platforms, including monitoring tools, workflow systems, and reporting
solutions.
• Drive automation and digitisation initiatives to improve efficiency, accuracy, and
control effectiveness.
• Leverage data and analytics to provide operational insights, trend analysis, and risk
indicators to stakeholders.
• Support transformation initiatives aligned with broader GCC and enterprise digital
roadmaps.
6. Stakeholder, Regional & Business Partnership
• Work closely with business units, regional risk and compliance teams, legal, audit,
and governance functions across geographies.
• Act as the primary service delivery interface for GCC-led risk and compliance
operations.
• Enable consistent service delivery across regions while balancing regulatory and
business-specific requirements.
• Support leadership decision-making through clear reporting, insights, and issue
escalation.
7. Budgeting & Vendor Management
• Oversee budgeting, headcount planning, resource forecasting, and productivity
modelling for Risk & Compliance operations.
• Manage external vendors and service partners ensuring quality and SLA compliance.
• Drive disciplined cost management and resource optimization.
Key Qualifications & Skills
• 15+ years operational risk/compliance experience with 5+ in leadership roles in a
Financial Services GCC environment
• Experience in risk frameworks
• Strong knowledge of GCC regulatory environments (financial sector, corporate
compliance).
• Excellent analytical, communication, and stakeholder management skills.
• Change agent with strong project execution capabilities

experience

15