Job Title: Associate HR
Role Summary The Associate HR Representative acts as the primary point of contact for HR inquiries via phone, chat, or e-Request. This role is responsible for supporting HR business processes and driving a best-in-class employee experience. You will identify problems in straightforward situations, assess them using standard procedures, and make sound decisions under a moderate degree of supervision.
Key Responsibilities
Employee Interaction & Inquiry Management
Serve as the primary point of contact for employees and People Leaders, delivering solutions to their HR queries.
Manage inquiries through multiple channels, including phone, chat, and electronic requests.
Delegate and escalate queries to the appropriate departments when necessary, maintaining responsibility until the issue is fully resolved.
Track progress and provide continuous status updates and feedback to the requestors.
Operational Excellence
Support service operations by responding dynamically to demands such as high call volumes, chat spikes, or staff absences.
Follow established and approved work processes to complete routine activities and administrative tasks.
Manage an assigned workload independently while ensuring the quality of work contributes positively to the team’s goals.
Exchange technical information clearly with team members and understand how assigned duties impact the wider workgroup.
Process Improvement
Identify and address defined, straightforward problems using standard operating procedures or analytical methods.
Select appropriate solutions from established options to resolve data organization and coordination issues.
Contribute to the improvement of the Knowledge Base and Case Management content based on daily interactions.
Engage in continuous improvement initiatives aimed at reducing inquiry volumes and streamlining workflows.
Requirements & Skills
Experience: Previous related experience, job-related training, or formal vocational training is required.
Technical Skills: Basic technical and administrative skills to follow work processes and manage data coordination.
Problem Solving: Ability to assess straightforward situations and make decisions based on standard procedures.
Accountability: Strong responsibility for individual workload and the quality of personal output.
Would you like me to create a set of behavioral interview questions specifically for this Associate HR Representative role?
