The Opportunity We are looking for a proactive and detail-oriented HR Operations Contractor with 2–4 years of experience to join our People Team. This role is essential in providing high-quality support for ourUS-based employee population and maintaining the "source of truth" for our personnel data during an exciting period of organizational growth. If you thrive in a fast-paced environment where data integrity and employee experience are top priorities, we want to hear from you. Key Responsibilities
1. US HR Operations Support
• Employee Lifecycle Management: Execute and audit US-focused onboarding and offboarding processes, ensuring all system records are updated immediately.
• Data Integrity: Maintain and audit personnel records within our HRIS (BambooHR), ensuring that all organizational changes are reflected accurately. •
System Synchronization: Monitor and validate the flow of data from and to BambooHR by ensuring and maintaining 100% alignment across systems.
2. HR Ticketing & Triage
• HR Ticket Management: Act as the primary gatekeeper for the HR Service Desk, triaging incoming inquiries with speed and professionalism. • Issue Resolution: Resolve tier-1 inquiries regarding system access, benefits, and onboarding workflows, escalating complex cases to the appropriate People Tech stewards or regional leads.
• Onboarding Coordination: Manage the ServiceNow onboarding request form, coordinating with IT and hiring managers to ensure hardware and software provisioning is completed on schedule.
3. Project & Audit Support • Data validation: Support the People teams by assisting with data validation and bulk record updates.
• SOP Maintenance: Contribute to the refinement of Standard Operating Procedures (SOPs) to ensure consistent, compliant processes across the People Team. Qualifications
• Experience: 2–4 years of dedicated experience in HR Operations, specifically supporting a US-based workforce.
• Systems Proficiency: Familiar with ticketing systems and HRIS platforms is mandatory. Advanced knowledge for Microsoft Excel.
• Analytical Mindset: Exceptional attention to detail with the ability to spot data discrepancies across multiple platforms.
• Communication: Ability to reframe complex HR processes into simple, action-oriented responses for employees.
