Key responsibilities
- Guest experiences management and enhancement initiatives
- Staff training and development in customer service excellence
- Client Employee engagement (for eg planning of events / national festivals)
- Event management – Road show / Live Music / Safet drive etc.
- Quality assurance and feedback management systems
- Cross-departmental collaboration requirements
- Team Player
- Communication and presentation skills
- Technology proficiency
Required skills and qualifications
- Strong interpersonal and communication skills
- Leadership and team management
- Excellent problem-solving and conflict-resolution skills
- Organizational skills and the ability to multitas
