Reporting to the ICT Operations Manager - Business Systems, you will deliver operational support across core ICT infrastructure, server environments, and end-user devices and collaborate with ICT leadership to enhance future technology strategies.
Key Responsibilities
- End-User & System Support: Provide exceptional remote and face-to-face technical support to staff and contractors. Resolve ITIL-aligned service desk tickets, manage escalations, and maintain accurate hardware inventory and asset registers.
- Access Control & Infrastructure: Manage the full lifecycle of Electronic Access Cards (EAC). Assist with the maintenance, permissions, and security testing of servers, networks, and station AV equipment.
- Continuous Improvement: Analyze ticket trends to identify process enhancements and champion continuous improvement initiatives.
What We Are Looking For
- Education & Industry Background: Tertiary qualifications in IT.
- Technical Expertise: Hands-on experience with Windows 11, Windows Server 2022, Active Directory, Microsoft 365 (Entra ID, Exchange Online, SharePoint, Teams), PowerShell, and Endpoint protection platforms.
- ITIL & Troubleshooting: Demonstrated ability to manage ticket workflows, prioritize critical incidents, and troubleshoot complex hardware and network issues under tight deadlines.
- Communication & Collaboration: Excellent written and verbal communication skills to effectively manage relationships with internal stakeholders and external vendors.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
