incident manager.

Advanced Log Analysis: Troubleshooting end-to-end telematics flows to identify failures across ECUs, mobile networks, and cloud backends.

Incident Leadership: Taking ownership of the incident lifecycle—from initial detection to final RCA and long-term fix implementation.

Monitoring & Observability: Building and refining dashboards, alerts, and metrics to catch service degradations before they hit SLAs.

AI-Driven Operations: Implementing AI-powered tools to speed up pattern detection and reduce resolution times (MTTR).

Stakeholder Management: Serving as the technical point of contact for customers and internal teams, providing clear and actionable updates.

Connectivity Management: Working with MNO partners to resolve issues related to SIM provisioning and network roaming.

Knowledge Sharing: Maintaining technical documentation, KBAs, and SOPs to support and upskill 1st line teams.

• Solid experience in 2nd line support, or a background as a Product Owner/Architect within Telematics or Connected Car environments.
• Hands-on experience querying and analyzing logs using tools like ELK, Loki, GCP Cloud Logging, or Splunk.
• Technical proficiency in SQL and Redis.
• Experience working in AWS or GCP environments, specifically with their monitoring and observability suites.
• A strong track record in Incident Management and leading Root Cause Analysis (RCA).
• Professional fluency in English, both written and spoken

We’ll be particularly impressed if you also have:

• Proficiency in Mandarin (a major plus for collaborating with global development teams).
• Knowledge of MNO connectivity, including SIM lifecycles, APN, and roaming.
• Interest or experience in using AI/ML tools for log summarization, anomaly detection, or incident triage.