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  • head - customer service

    • pondicherry, pondicherry
    • permanent
    Somekeydeliverablesfortherolewill includeKeyExperienceStrategy  Defineandimplement theGlobalvisionandstrategyforcustomersupportandoperationsthat will beutilisedbyourEMEA, APAC+Indian basedteamsBuildSOPstoensurequick resolution andconsistentexperiencesacrossall touchpoints  TeamLeadership  Lead,mentor&scale aglobal teamto50+supportagents,teamleads, across EMEA& APAC. DefineKPIs,run regularperformancereviews, anddriveaccountability ProcessExcellence&Automati
    posted 8 january 2026
    Somekeydeliverablesfortherolewill includeKeyExperienceStrategy  Defineandimplement theGlobalvisionandstrategyforcustomersupportandoperationsthat will beutilisedbyourEMEA, APAC+Indian basedteamsBuildSOPstoensurequick resolution andconsistentexperiencesacrossall touchpoints  TeamLeadership  Lead,mentor&scale aglobal teamto50+supportagents,teamleads, across EMEA& APAC. DefineKPIs,run regularperformancereviews, anddriveaccountability ProcessExcellence&Automati
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