investigations coordinator.

Advantages
What’s in it for you!
As a Investigations Coordinator with our client, you’ll receive:
- Highly competitive market hourly rates
- A 6 month contract with a strong probability of extension
- Remote interview process



Responsibilities
What will you do?
The Investigative Coordinator will support the third-party investigation support program as a coordinator within the Global Investigations team. Responsibilities include managing legal inquiries, conducting investigations, liaising with multiple departments for data collection, formulating responses, and ensuring company-wide adherence to global standards. This remote position is available in Canada or the US, reporting directly to the Global Investigations Manager within the Global Investigations & Intelligence team.

- Prioritizing, categorizing, examining, and promptly addressing a range of urgent requests from law enforcement and third-party entities
- Maintain precise internal records and statistics to bolster our law enforcement response initiatives;
- Deliver effective assistance to law enforcement agencies through clear communication, both orally and in writing.
- Collect evidence related to any request from third parties for information from lululemon, while ensuring the integrity and accuracy of the results.
- Review CCTV of stores and facilities for evidence and criminal wrongdoing or policy violations
- Support ad hoc OSINT requests from internal and external stakeholders
- Complete investigative reports and provide recommendations when required
- Support the development and implementation of processes and procedures with the Global Investigations & Intelligence and Asset Protection teams
- Conduct quality assurance audits to support department SLAs and compliance - Review exception reports for concerns of employee misconduct, dishonesty and/or policy violations
- Provide support to the physical security and intelligence portfolio when required - Lead investigations and take action to mitigate financial, operational and reputational risks.
- Maintain datasets/tracking spreadsheets to assist in determining the efficiency and work load of the Global Investigations & Intelligence team.

Qualifications
Qualifications
- Education: High school diploma/GED/equivalent, or above
- Experience: 2 years of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers)
- Skills: 1-2 years of data entry, report writing, Microsoft excel, ability to work independently or on a team,
- Experience with data analytics and/or Power BI
- Knowledge of the Canadian and/or US criminal law
- Designations: Certified Fraud Examiner (CFE), Certified Financial Crime Investigator (CFCI), Certified Forensic Interviewer (CFI), Association of Certified Anti-Money Laundering Specialists (ACAMS/CAMS), Physical Security Professional (PSP)
- Handling privacy, data disclosure, and similar legally sensitive inquiries, although not mandatory.
- Familiar with operational workflow systems, project management, and proficiency in database queries.
- Ability to interpret requests and data from third parties and law enforcement and respond within set SLAs for noted jurisdiction
- Meticulous attention to detail, a mindset geared toward continuous process improvement and exceptional organizational abilities
- Effective communication and representation of lululemon in interactions with law enforcement and third-party entities.
- Self-motivated, quick learner, capable of independent work with sound
- 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
- Some experience in fraud analysis, risk management, legal or investigations is a nice to have

System Knowledge
- CCTV Applications (SO Link)
- Appris (Secure 3/Secure 5)
- OSINT tools (Liftraft, PIPL, Skopenow, etc)
- GiveX
- GEC – Coms
- Auror
- Microsoft Office (with an emphasis on Excel)

Summary
If you are a Global Investigations Coordinator and the prospect of joining a dedicated team intrigues you, then this role with our high-profile client could be the perfect opportunity for you.

Apply below or reach out to your Randstad representative for more information.


Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.