it field and support technician.

As an IT Field Service and Support Technician, you will be the hands-on technical expert ensuring vital technology remains operational for our remote communities, retail stores, and corporate offices.

• Install and maintain a variety of key technologies including POS systems, CCTV cameras, NVRs, and networking equipment

• Support end-user devices such as desktops, laptops, and associated software

• Perform basic network resolutions including port testing, re-terminations, and WAP diagnostics

• Assist the Help Desk team using ITIL-aligned processes for incident and asset management when not travelling

• Maintain accurate records of hardware configurations and contribute to the internal knowledge base

• Provide high-quality customer service by communicating technical information clearly to non-technical users

• Travel to remote communities via light aircraft and 4WD to perform technical maintenance, troubleshooting, and new installations

You are a technically proficient and adventurous professional who enjoys a mix of field-based problem solving and office-based support.

• Proven hands-on experience with computer hardware, software, and troubleshooting

• Previous experience working within a Service Desk or Helpdesk environment

• Excellent communication skills with a strong focus on customer service

• Ability and willingness to travel frequently to remote locations and work in challenging field environments

• Experience in remote Indigenous communities or retail environments is highly regarded

• Confidence using hand and power tools is a plus

• Australian Citizenship or Permanent Residency

• Current Australian Driver’s Licence

• Ability to obtain necessary clearances for remote community work

• 5 weeks annual leave + 17.5% leave loading

• 12% superannuation

• Competitive salary with ability to salary package with additional benefits and money saving rewards

• The chance to make a meaningful difference in remote First Nations communities

Next Steps

If you feel you have what it takes to be successful in this role apply now with a current resume. For more information or a confidential discussion about your next career move, please contact the recruitment team on alpa@randstad.com.au or on (08) 8923 4390.