it support analyst.

• Provide first-level diagnosis and resolution for IT incidents and service requests via phone, email, portal, and chat.
• Participate in ITIL-aligned service desk practices, particularly incident, request, and knowledge management processes.
• Support common infrastructure and networking issues such as VPN, DNS, DHCP, and TCP/IP connectivity.
• Troubleshoot issues across Windows 10/11, Microsoft Office, Outlook, Microsoft Teams, printers, and network connectivity.
• Assist with endpoint imaging, backup/restoration workflows, and mobile device troubleshooting.
• Support basic account management functions including password resets, MFA configuration, user onboarding/offboarding, and permissions.
• Utilize core tools such as Microsoft 365 Admin, Intune, and Active Directory to support users.
• Provide support across Windows, macOS, and mobile platforms where required.
• Deliver remote and onsite technical support, including walk-up assistance where applicable.
• Assist with device provisioning, testing, and triage of endpoint issues.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.