it support officer - regional victoria (shepparton/wodonga).

• Acting as the first point of contact for technical enquiries (face to face, onsite).
• Logging, triaging, and managing incident priorities under tight, time critical constraints.
• Setting up, configuring, testing, and decommissioning field devices, laptops, printers, and specialised operational equipment.
• Resolving routine issues around user account logins, password resets, software errors, and basic network connectivity (wired and wireless).
• Maintaining highly accurate asset tracking records and documentation for all deployed equipment.

The Environment & Logistics

• Work Dynamics: Critical function, fast paced environment requiring rostered shifts, including early mornings, evenings, and weekends.
• Physical Component: Includes light manual handling of IT equipment and standing for extended durations.
• Travel: Located at a hub but may be required to travel between local sites to assist (a current Australian driver licence is mandatory).

What You'll Bring

• Technical Foundations: Proven experience delivering Level 1 IT support, service desk, or field technical assistance (2+ years).
• Core Systems: Proficiency with Windows devices, PC hardware, MS Office, Teams and standard ticketing tools.
• Operational Aptitude: Comfort learning specialised proprietary hardware workflows quickly and assisting non technical users under pressure.
• Soft Skills: Outstanding communication, a calm demeanor during high pressure peaks, and exceptional escalation judgement.
• Integrity: Absolute political neutrality and professionalism when handling sensitive data.

• Flexibility & Reliability

Ready to Apply?

If you meet the mandatory requirements, possess full Australian work rights, apply now to be a part of an exciting project.

At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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