summary

västerås, västernorrlands län
temporary
full-time

job category
information technology

job details

For our client in Västerås we are now looking for a IT support specialist. The work includes PC and application support for production, which means change management, integration, troubleshooting, incident coordination, possibly an application management role and in our customer's industrial and critical IT environment, where you will be part of a team of support technicians.

...

To thrive and succeed, you should:

• Be a diplomatic and pragmatic person

• Easily see the big picture and understand the relationship between application, integration and infrastructure

• Be self-motivated, responsible and be passionate about finding the right solutions

• Want to develop and be open to adopting new technologies and ways of working

key responsibilities
A typical day at work includes:
• Incident handling for the components (infrastructure/application) for which we are responsible
• Improvement work, both internally and towards the customer – for process / documentation / monitoring in the technical environments
• Problem management to prevent or find the root cause of serious or recurring prob-lems
• Discussion with production technicians and system suppliers on improvement measures
• Changes in the systems and services we are responsible for
• Updates of the application and tools register.

We put great emphasis on personality. Don’t hesitate to apply if you are the right person, but lack one or more of the skills.
qualifications
• Experience and interest in IT infrastructure and applications in production environment
• Knowledge of how to troubleshoot IT systems
• Experience from managing contacts at different levels within organization
• Fluency in Swedish and English in speech and writing

It is an advantage if you are/have
• Experience with Intune and Entra
• Knowledge of Windows 10, 11, basic Linux, networking, some server management and SQL
• Experience in writing documentation and instructions
• Experience working in case management systems, such as ServiceNow
• Experience in Windows Server platform
• Understand the process of software development and be able to program and analyze one or more programming language
• Experience of working within the ITIL framework

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