italian-speaking customer advisor (m/f/x).

Your Responsibilities:

As the primary point of contact between the platform and its users, your main duties will include:

• Responding to customer inquiries across multiple channels (phone, email, chat).


• Assisting clients with booking, modifying, and canceling their travel arrangements.


• Resolving customer issues and complaints efficiently, escalating to supervisors when necessary.


• Providing accurate information regarding travel services, destinations, and company policies.


• Maintaining and updating customer records in the CRM system.


• Collaborating with team members and other departments to optimize service quality.


• Gathering and sharing customer feedback to contribute to continuous service improvement.

Profile Required:

• Experience: Minimum of 2 years of required experience in a customer service role (experience in the travel/tourism industry is a strong plus).


• Education: High school diploma required (12th grade or equivalent).


• Languages: Native-level fluency in Italian and an excellent level of Business English (C1 minimum), essential for daily communication in an international context.


• Excellent communication abilities, strong interpersonal skills, adaptability, and flexibility in a fast-paced environment.