- Location: Wollongong (Head Office)
- Work Type: Full-time
- Classification: Sales / Account & Relationship Management
About the Role
Are you an intuitive communicator who thrives on understanding people, building genuine trust, and bringing empathy to business relationships? If you excel at nurturing long-term connections rather than pushing transaction-heavy sales, we would love to welcome you to our team.
Based in our Wollongong office, this full-time B2B role is dedicated to supporting and growing our European client portfolio. Focusing on a collaborative, high-touch approach, you will combine active listening and insightful communication to care for existing clients and thoughtfully connect with prospective partners across European markets.
This is a salaried position with achievable account goals (no high-pressure commission structures), giving you the space to focus on quality customer care, cross-cultural relationship-building, and seamless communication across varying time zones.
How You’ll Make an Impact
- Nurture & Support: Build warm, ongoing relationships with our established European clients by taking the time to understand their needs, listen to their feedback, and support their buying journey.
- Thoughtful Outreach: Connect with a mix of warm and prospective B2B clients across Europe, introducing our solutions through consultative, conversation-led communication.
- Collaborative Connection: Work hand-in-hand with internal operations and sales colleagues to foster a supportive environment and ensure our international clients receive flawless service delivery.
- Client Advocacy: Act as the voice of our European partners—gathering client insights and market trends to help shape our ongoing service strategy.
- Attentive Care: Maintain detailed CRM records with high attention to detail to ensure every client feels valued and consistently supported.
What You Bring to the Team
- Exceptional Interpersonal Skills: A natural ability to build rapport, express empathy, and communicate warmly with people from diverse cultures and backgrounds.
- A Customer-First Mindset: High emotional intelligence, active listening skills, and a genuine passion for client care and relationship building.
- Organization & Adaptability: Excellent time management and the flexibility to coordinate touchpoints across European time zones.
- Tech Confidence: Comfortable working with CRM platforms and daily business applications (Microsoft Office: Excel, Word, Outlook).
- Team Synergy: A collaborative, supportive spirit that thrives in a helpful team culture.
Desirable Experience
- Prior experience in FMCG, customer success, account coordination, or the beverage/wine industry.
- Experience using CRM software, such as Microsoft Dynamics.
Why You’ll Love Working With Us
- Stability & Peace of Mind: Enjoy the financial security of a solid base salary complemented by clear, supportive performance goals.
- Relationship-Focused Culture: Work in an environment that values meaningful engagement, active listening, and client retention.
- Global Exposure, Local Community: Enjoy the lifestyle benefits of being based in Wollongong while liaising with vibrant international markets every day.
How to Apply
If you are a compassionate, driven communicator who loves creating wonderful client experiences, we’d love to hear from you! Please submit your resume along with a brief cover letter highlighting your background in relationship management and client support.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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