l3 servicenow engineer.

About Woodside

We know great results come from our people feeling valued, getting the support they need to reach their full potential as well as bring their whole self to work. We also recognise that enduring, meaningful relationships with communities are fundamental to maintaining our licence to operate.

Technology and innovation are essential to our long-term sustainability. We are growing our carbon and new energy businesses using technology to reduce emissions and the carbon footprint of our products. We are working to improving energy efficiency, offset emissions, reduce emissions intensity and explore options for lower-carbon energy. Woodside led the development of the LNG industry in Australia and is applying this same pioneering spirit to solving future energy challenges.

Our global headquarters are based in Perth and our state-of-the-art campus reflects the quality of life Perth is known for - with a six Green Star rating, advanced wellness features and flexibility in how you work.

RESPONSIBILITIES AND ACCOUNTABILITIES
The role is primarily focused on significant engineering effort that introduces new platform capabilities or
materially extends the capabilities of existing implementations. This includes implementing new ServiceNow
products and features, activating previously unused capabilities, and delivering substantial capability uplifts
within existing modules. The role is not primarily responsible for routine platform administration, minor
enhancements or BAU backlog delivery.
Design & Development
 Translate business outcomes, solution architecture and technical direction established by the ServiceNow
Technical Lead into detailed technical designs and working ServiceNow solutions.
 Own the detailed technical design within agreed solution architecture, platform standards and guardrails.
 Determine the appropriate configuration and development approach at component level, including
workflows, automation, integrations, data models, security and user experiences.
 Configure, develop, test and deploy ServiceNow capabilities in accordance with agreed designs,
architecture standards and platform patterns.
 Make independent engineering and implementation decisions within the agreed architecture, escalating
where a decision would materially change the solution direction or introduce a new platform pattern.
 Develop new capabilities and materially extend existing ServiceNow implementations across the platform,
including ITSM, ITOM, CMDB, SPM, CBS and SIR.
 Implement AI-enabled ServiceNow capabilities, including Now Assist, AI Agents and other emerging
platform features, in accordance with approved solution designs and governance requirements.
 Develop reusable components and configurations where appropriate to promote consistency and reuse
across the platform.
 Apply ServiceNow out-of-the-box functionality and recommended practices wherever practical, minimising
unnecessary customisation and technical debt.
 Identify technical constraints, dependencies or opportunities encountered during design and development
and work with the ServiceNow Technical Lead to determine the appropriate response.
 Maintain appropriate technical design, implementation documentation and configuration records
throughout design and development.Quality Assurance
 Ensure solutions are designed, configured and developed in accordance with established ServiceNowarchitecture, engineering standards, development practices and platform guardrails.
 Conduct technical and code reviews for production changes, identifying potential impacts to platform
stability, security, performance, maintainability and upgradeability.
 Identify unnecessary customisation, duplication or deviations from established platform patterns and
recommend appropriate remediation prior to production deployment.
 Conduct peer reviews of ServiceNow designs, configurations and code to validate technical quality and
adherence to platform standards.
 Contribute to the continuous improvement of ServiceNow engineering standards, reusable patterns,
development practices and quality controls based on issues and trends identified through change
reviews.
Technical Guidance
 Work in partnership with L2 ServiceNow Engineers on strategic initiatives, progressively delegating
meaningful design and engineering components based on capability and development goals while
retaining overall technical delivery accountability.
 Handover the ServiceNow solutions to relevant support team following the established TTO process.
 Conduct knowledge transfer sessions with the support teams.
 Lead the troubleshooting and resolution of complex technical issues, acting as a point of escalation for L2
ServiceNow Engineers.
 Provide day-to-day technical guidance, coaching and mentoring to L2 ServiceNow Engineers, helping
them work through design, build and testing challenges.
 Support incident investigation, root cause analysis and post-incident reviews where required.
Deliverables
 Deliver scalable, secure, supportable and reusable ServiceNow solutions that introduce new platform
capabilities or materially extend existing implementations.
 Produce and maintain detailed technical designs, testing, implementation and handover documentation
required to support end-to-end delivery.
 Deliver assigned ServiceNow initiatives and technical workstreams independently, on time and to the
required quality standard.
 Provide engineering quality assurance, peer review, technical guidance and knowledge sharing that
maintains platform quality and uplifts the capability of L2 ServiceNow Engineers and BAU support teams.
SKILLS & EXPERIENCE
Required Experience / Essential Skills
 Bachelor's degree in software engineering, Computer Science, Information Technology or a related
discipline, or equivalent relevant industry experience.
 5+ years' experience in ServiceNow engineering, including independently delivering ServiceNow
solutions from detailed technical design through to production deployment and handover.
 Extensive hands-on experience configuring and developing solutions on the ServiceNow platform, with
broad platform knowledge and experience across multiple ServiceNow products.
 Strong experience across ServiceNow capabilities, particularly ITSM, ITOM, CMDB, SPM, CBS, SIR ,with
the ability to work across different areas of the platform as priorities evolve.
 Experience with ServiceNow integration technologies and patterns, including REST APIs, IntegrationHub
and external enterprise systems.
 Experience implementing and working with AI-enabled ServiceNow capabilities, such as MCP Server,
OTB AI Agents and related platform AI functionality.
 Strong understanding of the ServiceNow software development lifecycle, including source control, testing,
deployment, regression testing and release management.
 Strong understanding of ServiceNow platform architecture, data models, CSDM, workflows, automation,
integrations, security and development practices.
 Demonstrated ability to translate solution direction and business outcomes into detailed technical designs
and high-quality ServiceNow solutions.
Desired Skills
 Experience implementing new ServiceNow products and materially expanding capabilities within existing
implementations.
 Previous experience working across a broad ServiceNow implementation within a large-scale enterprise
environment.
 Relevant ServiceNow professional certifications highly regarded
Key Competencies Technical Stewardship: Takes ownership of shared codebases through considered changes, active
contribution to design reviews, and a focus on long-term system health.
 Independence: Works autonomously with minimal supervision, owning deliverables from design through
to handover.
 Platform Mindset: Thinks beyond individual modules, considering cross-platform impacts, dependencies,
reuse and opportunities to leverage existing ServiceNow capabilities.
 Continuous Learning: Demonstrates curiosity and a strong commitment to continuously broadening
technical capability across the ServiceNow platform, keeping current with new releases, products, AI
capabilities and emerging platform technologies.
 Customer Focus: Understands customer needs and translates them into effective technical solutions that
deliver business value.
 Collaboration: Actively collaborates within the team and across stakeholders, including business users,
vendors and support teams.
 Mentorship: Actively mentors and coaches L2 ServiceNow Engineers, sharing knowledge and fostering a
culture of continuous learning and improvement.
 Problem-Solving: Applies strong analytical skills to resolve complex technical challenges and deliver
practical solutions.
 Agility: Adapts effectively in fast-moving environments, with a focus on delivering high-impact solutions
quickly and iteratively.

What you can expect from us:

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