Your New Company
Join a dedicated team delivering essential IT support on-site at the national headquarters of a leading automotive brand based in Macquarie Park. This environment values operational efficiency, hands-on technical support, and strong collaboration, where every team member plays a key role in keeping daily IT operations running smoothly.
Your New Role
As the Level 1 Support Officer, you will be an integral part of a compact IT helpdesk team. You will act as a primary technical point of contact, responding to user tickets, troubleshooting hardware and software, and ensuring seamless IT setup across the office. This role offers an immediate start in a stable, structured corporate environment.
What You'll Be Doing
- Respond promptly to incoming IT helpdesk tickets and resolve user inquiries in a Windows-based desktop environment.
- Perform hands-on hardware support, including configuring laptops, setting up mobile phones, and managing basic office cabling.
- Assist with day-to-day desktop troubleshooting to minimize operational downtime for on-site staff.
- Help manage daily ticket overflow and support general IT operations under the direction of IT leadership.
- Collaborate closely with team members to ensure uninterrupted service coverage and smooth handovers.
- Escalate complex technical issues as appropriate while maintaining a high level of customer support.
Why You'll Love This Role
- Supportive, close-knit team culture working directly alongside an experienced IT professional.
- Immediate, urgent start, fast-track recruitment process with potential to start within days of interviewing.
- Convenient Macquarie Park office location with standard full-time weekday hours (Monday to Friday, 8:30 AM – 5:00 PM).
- Initial short-term assignment (1–3 months) covering team leave and project transition.
About You
- Hands-on experience in IT Helpdesk or Level 1 Technical Support.
- Familiarity with Windows operating systems, basic network cabling, and hardware configuration (laptops and mobile devices).
- Strong troubleshooting abilities, a practical approach to problem-solving, and good communication skills.
If this Level 1 Helpdesk Support role sounds like the right immediate opportunity for you, please APPLY NOW or email naomi.cropper@randstad.com.au with your CV attached for fast-track consideration!
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
