performance and operations specialist - french speaker (m/f/x).

Key Responsibilities:

• Analyze operational performance, productivity, quality, and sales KPIs while identifying trends, risks, and improvement opportunities.


• Produce regular reports, dashboards, and business insights to drive informed decision-making.
  Operational Support: Assist the Operations Manager in monitoring performance, tracking business KPIs, and supporting target tracking, forecasting, and performance reviews.


• Conduct root-cause analyses, support corrective actions, and track action plans, operational initiatives, and continuous improvement projects to ensure timely execution.


• Coordinate workshops, training sessions, and cross-functional initiatives to ensure compliance with internal processes, quality standards, and operational procedures.


• Work closely with internal stakeholders to enhance customer outcomes and drive overall operational excellence.

Required Qualifications:

• Languages: Fluent French (C2 level required) and English (C1 level required).


• Proven track record in operations, performance management, business analysis, or process improvement.


• Experience working directly with KPIs, performance reporting, and operational data.


• Previous experience in customer service, sales, retention, or contact center environments is strongly preferred.


• Strong analytical and problem-solving skills, with a demonstrated ability to translate complex data into actionable business insights.