pharmacy assistant - third party billing and adjudication expert - kroll.

Are you an experienced Pharmacy Assistant looking for a long-term career outside of retail? One of our pharmacy clients in Burnaby is hiring for a full-time, permanent position due to growth! This is an excellent chance to join a professional pharmacy focused on patient care, in a specialty setting.

This role offers stable Monday-Friday daytime shifts (either 8:30 - 4:30 or 9:00 - 5:00), scheduled in advance.

You'll work in a bright, modern, and supportive office style environment, with opportunities for internal promotion and career growth within a large team.

To be set-up for success, you should have a minimum of one yo two years' of full-time experience supporting mid-to-high volume prescription entry (including independently processing a high volume of insurance claims / billing and adjudication for private and public payors - your skill level will be evaluated), and patient service in a fast-paced setting. Ideally, we are seeking talent with 2+ years' experience with insurance claim management to be able to solve related problems quickly, contributing to patient service excellence.

Your customer service and professional telephone manner will be utilized to support incoming and outgoing patient calls. Pairing this with your proficiency in Microsoft Word, Excel, and Outlook and your multi-tasking skills will set you up for success!

Kroll proficiency is preferred but we are open to qualified assistants with other pharmacy software proficiency.

This seat will fill fast! Ready to be considered? Start date is "ASAP" - Apply now!


Advantages
Pharmacy Assistant - Billing & Adjudication Specialist - Full-Time, Permanent - Burnaby – Healthcare - Fantastic Overall Compensation and Benefits Package! Apply Today!

Transitioning from Hourly Pay to Salary? Not sure how to compare the two? We can help - Let’s do an apples-to-apples comparison:

If you're used to calculating your earnings by the hour, looking at a salary can feel different. Based on a standard 1,950-paid hours worked each year (i.e. 40-hour scheduled week minus a 0.5-hour unpaid lunch each shift), here is how the real math stacks up:

Your Current Baseline: An hourly rate of $23/hr = approx. $44,850/year before deductions (if your current rate of pay is different, use your current rate to do this calculation).

This Salaried Role: Likely to land in the range of $50,000 – $55,000/year (based on relevant experience) = approx. $25.64 – $28.20/hr (based on 37.5 paid working hours), before deductions. If you are usually paid for 40 hours, use the approprirate numbers for this calculation.

Income Stability & Peace of Mind: Being paid on a salaried basis provides you with a steady, stable, and predictable income every single pay period. If your schedule requires you to work additional hours beyond a scheduled 40 hours per week, please know that those hours will always be managed professionally and in accordance with Employment Standards.

But the math doesn't stop there. Consider the Total Rewards:

🛑 Hourly Reality: If you are an hourly employee and you stay home sick or take a wellness day, you may lose a day's pay (provincial ESA-dependent).

✅ Salaried Reality: You receive dedicated paid sick days and wellness days so your income never takes a hit when you need to rest or recharge.

➕ The Perks: This role includes full health benefits, an RRSP program, stock options, and annual bonus potential - extra compensation that hourly rates/roles may not include.

If you're looking for better stability, higher earning potential, and a true step forward in your career, apply today. We’ll gladly map out the whole package so you can see exactly how this move benefits you!

What else is in it for you?

Secure & Permanent: A permanent position in a thriving pharmacy.

No Retail Pressure: This location is closed to walk-in patients. Patient service occurs using telecommunication for the most part (though some patients may come to reception to pick up medications).

Benefits from Day One: Full benefits package starting from day one, with the ability to choose your level of coverage at the start of your employment.

Annual Bonus Potential: Prorated based on your start date - we are happy to provide more details about this annual incentive!

Strong Paid Time Off: 3 weeks of vacation per calendar year (prorated based on start date) + wellness days + paid and unpaid sick days. You'll be very well supported to achieve a great work/life balance!

Retirement Program: Available from day one with attractive matching from the employer!

Stock Purchase Program: Available for all FTE staff, adding additional value for your future in return for your contributions.

Annual Merit Program: A formal salary review process is in place.

Career Growth: Strong career growth opportunities within a highly respected organization.

Meaningful Work: A chance to support high-quality patient care.

Excellent Environment: A modern facility with clear workflows, dedicated workstations, and great leadership.

Please note: The posted salary range is provided as our estimate only, based on a wide range of candidate experience. If you are highly experienced in insurance reimbursement and related patient support (5+ years of experience) and you are seeking something different, apply and we can chat further! All other compensation elements noted are as per hiring company policy and subject to potential change. No elements of this posting form any part of a formal job offer.


Responsibilities
Pharmacy Assistant - Billing & Adjudication Specialist - Full-Time, Permanent - Burnaby – Healthcare - Fantastic Overall Compensation and Benefits Package! Apply Today!

It is estimated that up to 80% of this Pharmacy Assistant's time will be spent completing prescription-related deskwork (phone, entry, insurance claim processing and related) - the balance of time would be supporting pharmacy technical duties within the scope of a pharmacy assistant as outlined below:

Enter prescriptions in Kroll with accuracy and efficiency.

Complete third party billing and adjudication through public and private providers, calling providers to resolve problems and understand issues.

Support the prescription filling process by picking, labeling, and preparing medications.

Communicate internally via email/Teams and assist with coordination of deliveries.

Assist with pharmacy inventory: receiving, stocking, and tracking medications

Prepare and verify waybills and shipping details for outbound prescription deliveries

Collaborate with pharmacy technicians and pharmacists in a fast-paced, team setting

Maintain pharmacy records and assist with general housekeeping or administrative duties


Qualifications
Pharmacy Assistant - Billing & Adjudication Specialist - Full-Time, Permanent - Burnaby – Healthcare - Fantastic Overall Compensation and Benefits Package! Apply Today!

1+ years of pharmacy experience in a mid-to-high volume pharmacy setting (ideally Kroll-based - must have strong data entry / intake / insurance claim experience!)

Professional phone manner and ability to manage incoming and outgoing calls while typing at 50 WPM+

Strong working knowledge of Kroll prescription software - we are open to applicants with other software background who also possess strong MS Office skills

Proficient in Microsoft Office tools (Word, Excel, Outlook, Teams)

Excellent attention to detail, time management, and organizational skills

Comfortable working in a high-volume, structured team environment

Eager to learn and grow with a company that values your pharmacy expertise

Available to start ASAP (if you are working in a permanent role, your requirement for a 2-3 week notice period will certainly be respected, if hired)


Summary
Pharmacy Assistant - Billing & Adjudication Specialist - Full-Time, Permanent - Burnaby – Healthcare - Fantastic Overall Compensation and Benefits Package! Apply Today!

Qualified, available and interested candidates are encouraged to click "apply" on this page and submit an application via Randstad Canada's confidential career portal.

About Randstad Healthcare – Your Partner in Career Growth

Randstad Canada's Healthcare Division specializes in permanent and long-term direct-hire contract placements across a variety of healthcare sectors in major centres throughout Canada. We are committed to connecting qualified healthcare professionals with roles that align with their skills and career goals.

No Cost to Job Seekers

There is no cost for job seekers to use our services. We are engaged by healthcare employers to support their hiring efforts, and our involvement does not affect your compensation in any way. All inquiries and conversations are handled confidentially, and your information is only shared with your explicit permission.

How We Support the Hiring Process

When you express interest in an opportunity with Randstad Healthcare, and if your background aligns with our client's current needs, our team may reach out to begin the selection process. Here’s what that process typically involves:

✔ Initial Contact – No resume is required to begin but is encouraged, as understanding your background helps us help you. Apply to this advertisement so we have your info.

✔ Introductory Chat – If your profile is a potential fit, you may be contacted by our team for a 10–15-minute informal conversation to explore alignment with the role.

✔ Assessment & Presentation – For strong matches, we’ll conduct a more in-depth assessment and may present your profile to the client’s hiring team.

✔ Interview Coordination – If selected to move forward, we’ll coordinate interviews and help you prepare.

✔ Offer & Onboarding Support – If offered the role, you’ll be employed directly by our client (temporary support staff may be directly employed by Randstad Canada). We assist with coordination and background checks, and ensure you’re prepared for your first day.

Not sure yet? Apply anyway - if you're qualified and a top applicant, we'll be in touch and you can ask any questions you might have - we're happy to help!

Ready to Apply?

If you’re qualified and interested, click “apply” to submit your profile through Randstad Canada's confidential career portal. Know someone suitable for this role? Share this career link with them right away and encourage them to apply - thank you!

Thank you for your interest in Randstad Healthcare. Please note that only candidates whose profiles align with our client’s immediate or typical hiring needs may be contacted for further steps in the process. Thank you for your interest in this opportunity, and for taking the time to learn about Randstad Healthcare's professional recruitment services! We look forward to reviewing your application.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

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