Support your community during the moments that matter
The Opportunity
Pay: $37.13 per hour + Super
Location: Hurstville (Right near the station and shops!)
Hours: Mon–Fri, 7.5hr shifts (Rotating between 7:15 AM – 5:30 PM)
Contract: Starting 23rd March (Strong potential for extension)
Our client is a premier general insurer across Australia and New Zealand, widely recognized for their commitment to customer care and employee well-being. As a leader in the industry, they specialize in home, car, and business insurance, focusing on streamlined risk management and empathetic claims processing. They are currently looking for dedicated professionals to join their team in Hurstville during a high-impact period.
As a Property Claims Consultant, you will be the first point of contact for customers affected by recent weather events across Australia. This is a fast-paced, high-volume role that requires a delicate balance of administrative precision and genuine human connection.
Working Monday to Friday on a rotating roster (7:15 AM – 5:30 PM), you will manage claims from end-to-end, ensuring that every customer feels supported while their claim moves efficiently through the system.
Key Responsibilities - Call Centre - End to end Claims Management
Customer Advocacy: Act as the primary point of contact, providing a compassionate and professional experience for customers during a difficult time.
Information Management: Accurately gather and document claim details, ensuring all data is entered into the correct channels to facilitate a seamless process.
Compliance: Ensure all claim handling aligns with policy regulations and internal quality standards.
Efficiency: Manage high-volume inbound inquiries while maintaining a high level of accuracy and attention to detail.
To be successful in this role, you should be a resilient communicator who thrives in structured environments. We are looking for:
Experience: A proven background in inbound customer service, ideally within Financial Services or Insurance.
Claims Knowledge: Prior experience in claims handling is highly regarded.
Technical Proficiency: You are "tech-savvy" and able to navigate multiple systems simultaneously while maintaining a conversation.
Soft Skills: Exceptional empathy and the ability to remain calm and professional under pressure.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Support your community during the moments that matter
The Opportunity
Pay: $37.13 per hour + Super
Location: Hurstville (Right near the station and shops!)
Hours: Mon–Fri, 7.5hr shifts (Rotating between 7:15 AM – 5:30 PM)
Contract: Starting 23rd March (Strong potential for extension)
Our client is a premier general insurer across Australia and New Zealand, widely recognized for their commitment to customer care and employee well-being. As a leader in the industry, they specialize in home, car, and business insurance, focusing on streamlined risk management and empathetic claims processing. They are currently looking for dedicated professionals to join their team in Hurstville during a high-impact period.
As a Property Claims Consultant, you will be the first point of contact for customers affected by recent weather events across Australia. This is a fast-paced, high-volume role that requires a delicate balance of administrative precision and genuine human connection.
Working Monday to Friday on a rotating roster (7:15 AM – 5:30 PM), you will manage claims from end-to-end, ensuring that every customer feels supported while their claim moves efficiently through the system.
Key Responsibilities - Call Centre - End to end Claims Management
Customer Advocacy: Act as the primary point of contact, providing a compassionate and professional experience for customers during a difficult time.
Information Management: Accurately gather and document claim details, ensuring all data is entered into the correct channels to facilitate a seamless process.
Compliance: Ensure all claim handling aligns with policy regulations and internal quality standards.
Efficiency: Manage high-volume inbound inquiries while maintaining a high level of accuracy and attention to detail.
To be successful in this role, you should be a resilient communicator who thrives in structured environments. We are looking for:
Experience: A proven background in inbound customer service, ideally within Financial Services or Insurance.
Claims Knowledge: Prior experience in claims handling is highly regarded.
Technical Proficiency: You are "tech-savvy" and able to navigate multiple systems simultaneously while maintaining a conversation.
Soft Skills: Exceptional empathy and the ability to remain calm and professional under pressure.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
See what comes ahead in the application process. Find out how we help you land that job.
Applying with us is easy. We will review your application and see if you are a good fit for the job and the company.
Our consultant will call you at a suitable time to discuss your application and further career aspirations.
If you’ve never worked with us before, we’ll need some basic additional pieces of information to confirm your eligibility for work.
Next, we just need to verify a few things - we’ll make the relevant compliance checks and keep you posted.
As part of the process in ensuring you’re perfect for the role, we’ll make contact with any relevant references you’ve provided.
Our expert team will either arrange an interview for the role you’ve applied for, or if they believe there’s a better opportunity, they’ll suggest alternative options too.
We’ll ensure that you’re fully prepared ahead of your interview and know exactly what to expect - good luck!
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