qa analyst - salesforce service cloud.

In this technical quality assurance role, you will participate in test strategy development, test planning, and end-to-end execution across complex integrated Salesforce environments. You will collaborate closely with Product Managers, Technical Leads, and cross-functional QA teams to validate product features, execute API testing, and report quality metrics to key project stakeholders. Operating within an Agile release model, you will champion quality standards, perform backend and API validation, and build automated regression test suites to support release readiness across enterprise Salesforce ecosystems (Service Cloud, Loyalty Cloud, Marketing Cloud).

Duration: 6-Month Contract (with potential for extension)

Work Arrangement: Remote / Hybrid Options Available



Advantages
High-Impact Enterprise Platform Scope: Drive quality strategy and execution for core Salesforce platforms and integrated enterprise applications.

Modern QA & Automation Ecosystem: Utilize top-tier testing tools including Postman, Jira, qTest, and advanced automation frameworks like Tricentis Testim/TTA and Tosca.

Cross-Functional Visibility: Collaborate directly with technical leaders, product managers, and release managers to establish quality gates and risk management strategies.

Collaborative Quality Culture: Play an active role in driving process improvements, automating regression suites, and setting enterprise quality standards.



Responsibilities
Test Planning & Execution: Participate in test strategy development, test planning, and end-to-end test execution for Salesforce Loyalty Cloud, Service Cloud, and complex integrated systems.

API & Backend Testing: Perform backend data validation and comprehensive API testing using Postman.

Test Automation & Tooling: Design, build, and execute automated regression tests using Tricentis Testim/TTA, Tosca, or complementary automation frameworks.

Defect & Risk Governance: Assess and communicate product and project risks clearly to stakeholders; track and manage defect resolution within test management tools (Jira, qTest, TestRail).

Release Readiness & Quality Gates: Collaborate with development teams to participate in release readiness reviews, regression planning, and enforcement of quality gates.

Continuous Improvement: Champion organizational quality standards, establish test best practices, and contribute to CI/CD pipeline integration.



Qualifications
Software Testing Experience: 3+ years of professional software testing and quality assurance experience.

Salesforce Testing Depth: 3+ years of hands-on experience testing within the Salesforce ecosystem (Service Cloud, Data Cloud, Marketing Cloud, or Loyalty Cloud) with a strong understanding of the Salesforce data model.

API Testing Mastery: Hands-on experience conducting API and backend interface testing using Postman.

Test Management & Tooling: Skilled in using test management systems (Jira, qTest, TestRail) and version control platforms (Git).

CI/CD Integration Familiarity: Familiarity with CI/CD delivery pipelines and automated test execution using tools such as Jenkins, GitHub Actions, or Azure DevOps.

Education: Bachelor’s degree in Computer Science, Software Engineering, or equivalent practical experience.

Soft Skills: Outstanding oral and written communication skills; strong collaborative mindset with a passion for delivering high-quality digital solutions.

Preferred Assets & Nice-to-Haves
Hands-on experience with Tricentis test automation tools (Testim/TTA, Tosca).

Relevant Salesforce certifications (e.g., Salesforce Certified Administrator or Salesforce Certified Service Cloud Consultant).



Summary
If you are a tech-savvy QA Analyst who pairs 3+ years of hands-on Salesforce testing experience (Service Cloud, Loyalty Cloud) with API testing skills in Postman and a passion for test automation using Tricentis tools, this 6-month contract opportunity is an ideal next step. Bring your quality engineering precision, risk assessment capability, and collaborative mindset to our client's team today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.